New Relic Administrator

New Relic Administrator
100% remote
Candidates must be able to work without sponsorship
Must be able to obtain USCIS Public Trust clearance
Open to W2 and C2C

We are seeking a New Relic Monitoring Administrator to support our Performance Monitoring team. This is a key operational role responsible for administering, configuring, and maintaining New Relic monitoring across application and infrastructure environments. The ideal candidate is hands-on, detail-oriented, and experienced in supporting monitoring platforms rather than designing enterprise-wide observability strategy.
This role focuses on execution, configuration, and day-to-day optimization of New Relic rather than architectural ownership.

Key Responsibilities:
•    Administer and support New Relic APM, Infrastructure, Browser, and Synthetics
•    Configure dashboards, alerts, SLOs, and notifications aligned with performance requirements
•    Onboard new applications and services into New Relic monitoring
•    Maintain and tune alert thresholds to reduce noise and improve signal quality
•    Partner with application, infrastructure, and DevOps teams to support performance monitoring needs
•    Troubleshoot performance issues using New Relic data and assist in root cause analysis
•    Manage New Relic agents, integrations, and basic API usage
•    Ensure monitoring standards and documentation are maintained
•    Support ongoing performance and availability initiatives

Required Qualifications:
•    3–5 years of experience administering New Relic in a production environment
•    Strong hands-on experience with:
•    New Relic APM
•    Infrastructure Monitoring
•    Dashboards and alert policies
•    Experience monitoring Java, .NET, or Node.js applications
•    Familiarity with Linux/Unix environments and basic cloud concepts (AWS/Azure/Google Cloud Platform)
•    Understanding of application performance metrics (latency, throughput, error rates)
•    Ability to work independently in a remote environment

Preferred / Nice-to-Have Skills:
•    Experience with Kubernetes or container monitoring
•    Basic scripting (Bash, Python, or similar)
•    Exposure to CI/CD or DevOps toolchains
•    Prior experience in a performance or SRE support team
•    ITIL or monitoring best-practice familiarity

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1