Director of Hospitality Technology Platforms

Salary: $142,500 -$190,000

The Role

As the Director of Hospitality Technology Platforms, you will lead the enterprise vision, strategy, and governance of guest-facing and operational technology systems across a global portfolio of hospitality properties. This role serves as the central owner and subject matter expert for rooms-related technology platforms, ensuring they are secure, scalable, reliable, compliant, and aligned with brand standards, operational needs, and ownership priorities.

You will work closely with Technology, Operations, Cybersecurity, Digital, and external partners to optimize performance, introduce innovation, and deliver seamless, high-quality guest experiences across managed and franchised environments worldwide.

Strategic Leadership Responsibilities

• Define and lead the global strategy, governance framework, and multi-year roadmap for rooms and guest-experience technology platforms

• Ensure all guest-facing systems meet enterprise architecture standards, security policies, and compliance requirements

• Identify, evaluate, and integrate emerging technologies that enhance guest satisfaction, operational efficiency, and long-term value

• Provide architectural leadership to ensure systems are resilient, scalable, integrated, and future-ready

• Build and manage strategic technology partnerships, serving as the enterprise point of ownership for rooms technology platforms

Operational & Execution Focus

• Serve as the enterprise systems owner and subject matter expert for rooms technology solutions, including guest communications, service workflows, and operational optimization tools

• Partner with IT, Operations, and vendors to ensure system reliability, performance, and global consistency

• Lead complex issue resolution and root-cause analysis to improve platform stability and service quality

• Establish, enforce, and govern technical standards through audits, assessments, and structured exception processes

• Lead enterprise RFPs and vendor negotiations, including commercial agreements, service-level commitments, and performance governance

Experience & Qualifications

Industry Experience

• 10+ years in hospitality technology, with a strong focus on guest-facing platforms and digital guest experience systems

• Deep understanding of hotel operations, including front office, housekeeping, maintenance, and guest services

• Hands-on experience with housekeeping and maintenance management systems (e.g., HotSOS or equivalent platforms)

• Proven experience deploying and supporting guest communication tools (messaging platforms, mobile apps, in-room technology, self-service solutions)

Technical Expertise

• Strong ability to design, evaluate, and troubleshoot complex enterprise hospitality systems

• Experience with cloud environments (AWS, Azure, Google Cloud Platform) in large-scale enterprise deployments

• Solid understanding of cybersecurity principles, enterprise architecture, networks, and end-user technology support

• Exposure to AI, machine learning, and large language models (LLMs) is a plus

Leadership & Collaboration

• Demonstrated success leading cross-functional teams and external technology partners

• Experience executing enterprise technology roadmaps aligned with business strategy

• Strong ability to work across operations, digital, security, brand, and property-level teams

Communication & Innovation

• Excellent communicator who can translate technical complexity into clear business value

• Strong documentation, training, and stakeholder engagement skills

• Passion for innovation, continuous improvement, and enhancing guest experiences through technology

Education

Bachelor s degree or higher preferred, with a minimum of ten years of relevant experience in hospitality technology systems or enterprise hotel platforms.