Business Analyst (eCommerce / digital retail)

Job Title: Business Analyst
Location: Chicago, IL (Onsite for 5 days)

Job Description:
•  Team-player who approaches challenges with curiosity, passion, and attention to detail, to champion the customer experience
o  8+ years of business analytics and/or product owner related experience
o  eCommerce / digital retail experience – mobile app (both iOS and Android) / mobile Web / desktop
o  eCommerce Ordering experience is ideal but not required
•  B2C experience is ideal but not required
•  Experience with SCRUM and Agile practices, leveraging either ADO or JIRA
•  Experience with Analytics (e.g. Adobe) and customer feedback tools (e.g. Medallia)
•  Ability to understand business requirements (sometimes technical requirements) and translate into user stories i.e., incremental pieces of work our engineers can deliver on in sprint
•  Technical background/proficiency: High level knowledge of APIs / micro services and ability to understand contracts (i.e., requests / responses)

Job Responsibilities:
•  Advise clients on requirements for the organization and translate those to programmers and developers.
•  Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
•  Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
•  Advise clients regarding the nature of the information processing or computation needs.
•  Advise management on current system principles and necessary updates and recommendations.
•  Supervise the expansion or modification of system to serve new purposes or improve workflow.
•  Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
•  Train staff and users to work with computer systems and programs.

Skills:
•  Verbal and written communication skills, problem solving skills, attention to detail, and interpersonal skills.
•  Strong ability to work independently and manage one’s time.
•  Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
•  Strong knowledge of design techniques and principles involved in production of drawings and models.
•  Strong knowledge of computer software, such as Visual Basic, Java, SQL, etc.

Education/Experience:
•  Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
•  MBA or other related advanced degree preferred.
•  8-10 years’ experience required