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LOCATION
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Jersey City, NJ or Tampa, FL or Dallas, TX (No relo, hybrid – 3 days onsite)
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DURATION
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6+ months
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REQUIRED SKILLS
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Please see below
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A product‑led, outcome‑driven, and enterprise‑focused role, driving enterprise value from the ServiceNow platform by owning product strategy, roadmap, and outcomes across one/more ServiceNow domains (e.g., ITSM, ITOM, ITAM, CMDB, HRSD, CSM, GRC).
This role has a strong focus on strategic service architecture and service catalog design, ensuring that services are defined, structured, and consumable across the enterprise. The role ensures that ServiceNow is not only functional, but organized as a well‑architected portfolio of services aligned to business capabilities, technology strategy, and risk controls
Required Qualifications
• 9+ years of hands‑on experience working with ServiceNow (in a senior product, functional lead, or platform ownership capacity)
• The position requires deep functional understanding of ServiceNow features, Asset Management and data models (CSDM, CMDB) to guide how services are designed, exposed, and governed
• Demonstrated experience managing enterprise‑scale platforms with multiple stakeholder groups and competing priorities.
• Strong understanding of ServiceNow usage to deliver outcomes, including:
o Workflow orchestration, forms, data models, CMDB, and integrations
o Core modules such as ITSM, ITOM, ITAM, HRSD, CSM, or GRC
o Reporting, dashboards, and data quality considerations
• Strong product mindset with the ability to frame problems, define outcomes, and prioritize based on value and risk.
• Excellent communication skills, with the ability to articulate complex concepts in clear, executive‑ready language
Nice to have qualifications:
• ServiceNow Technical Architect certification
• ServiceNow AI capabilities implementation
• Expertise with ServiceNow Greenfield (Synonyms: Clean-slate deployment, new instance implementation, from-scratch rollout.)
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