Technology Support SpecialistOn-SitePosition OverviewA Technology Support Specialist is needed to support hardware, software, and application environments across multiple sites. This role includes maintaining devices, assisting with installations and upgrades, supporting system utilities, and coordinating issue resolution. The specialist will work directly with end users, troubleshoot technical issues, and ensure smooth operation of IT systems.
Key Responsibilities- Diagnose and troubleshoot hardware issues, including identifying defective equipment before deployment.
- Resolve software and application problems and assist with updates, installations, and configuration.
- Support system maintenance tasks such as data conversions, utilities, and change control processes.
- Perform equipment setup, replacement, and general technical support activities.
- Provide basic support within network rooms, including equipment checks and organization.
- Coordinate problem resolution and escalate issues to other support teams when necessary.
- Maintain documentation related to equipment, software, and system changes.
- Communicate clearly with end users and provide guidance in a professional, customer-focused manner.
- Travel to various sites as needed to support users and equipment.
Knowledge & Experience- Ability to identify and troubleshoot hardware issues.
- Ability to diagnose software and application problems.
- Experience resolving equipment issues prior to deployment.
- General familiarity with network room environments.
Skills & Attributes- Excellent customer service and communication skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask in a fast-paced environment while handling phone-based and in-person support.
- Self-motivated, reliable, and able to work independently.
- Comfortable interacting with users at all organizational levels.
- Professional, courteous, and able to work effectively with non-technical users.
Qualifications- Bachelor's degree in a related field preferred.
- Alternative paths:
- Associate degree with 2+ years of relevant experience, or
- High school diploma with 4+ years of relevant experience.
- Technical certifications are a plus.
- Valid driver's license and ability to travel.
- Ability to lift 50+ pounds and perform tasks such as climbing ladders.
Work Environment- Standard business hours, Monday-Friday.
- Primarily office-based with required travel to additional sites.
- Direct interaction with a wide range of end users, including higher-level personnel.
Job Type & LocationThis is a Contract position based out of Madisonville, KY.
Pay and BenefitsThe pay range for this position is $18.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Madisonville,KY.
Application DeadlineThis position is anticipated to close on Apr 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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