Minimum Qualifications Bachelor's degree from an accredited college or university
is required (Must provide proof at time of interview) Seven (7) years of experience supporting workplace technologies services
is required Five (5) years of experience managing IT support, systems, processes, and vendors
is required Three (3) years of experience managing or supervising
is required Preferred Qualifications - Bachelor's degree or higher in Information Systems, Computer Science, or a related discipline from an accredited college or university
- Experience supporting workplace technology services in a large healthcare system
- Experience in defining, measuring, and managing service level agreements (SLAs) and Key Performance Indicators (KPIs)
- Proven financial management skills, including operational budget tasks
- Awareness of workplace analytics or digital employee experience management tools
- Strong working knowledge of IT workplace technology services
- Experience with implementing and managing ITIL processes, including knowledge, incident, change, service request, problem management, configuration management, release management, capacity management, and major incident management
- Experience with vendor management, including success in conducting RFPs and vendor service transitions
- Experience in assessing and mitigating risks associated with workplace technology services
- Experience in leading technology change and deployments
- Experience managing or supervising personnel working under a collective bargaining agreement
Knowledge, Skills, Abilities and Other Characteristics Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Demonstrate attention to detail, accuracy and precision
Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolutions skills
Demonstrated leadership, coaching and personnel development skills as well as the ability to motivate employees in a team-oriented environment.
Ability to adhere to department policies and standards utilizing best practices
Ability to prioritize, plan and organize projects and tasks
Physical and Environmental DemandsThis position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. BENEFITS PACKAGEMedical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
100% Tuition Reimbursement for nursing-related programs
For further information on our excellent benefits package, please click on the following link: VETERAN PREFERENCE PLEASE READ When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran
must : Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their
DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).
Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable OR A copy of a
valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW. MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING. *Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview. *Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen. *CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor. COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER 
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