UniqueHire is a digital transformation IT consulting & services company established in 2014 by recruitment leaders in industry who comes with rich experience in Corporate and consulting. We provide cutting edge IT consulting and Professional Services to varied clients.
Desktop Support Technician
Contract W2
Contract Independent
On-site
$20+
UniqueHire Consulting LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- Hardware Troubleshooting
- DNS
- Documentation
- Dragon NaturallySpeaking
- End-user Training
- Active Directory
- Communication
- Computer Hardware
- Customer Service
- Microsoft Windows
- Mobile Devices
- OS X
- Remote Support
- Service Desk
- Microsoft Azure
- Microsoft Certified Professional
- Microsoft SCCM
- Microsoft SharePoint
- DHCP
- Inventory
- JIRA
- Knowledge Base
- LAN
- Manufacturing
- Virtual Private Network
- Wireless Communication
- ServiceNow
- TCP/IP
- Technical Support
- Telephony
- Videoconferencing
- WAN
Summary
Job Title: Desktop Support Technician
Work Location: Fort Worth TX (onsite position from Day 1)
Work Mode: Onsite 5 Days a Week Work from Office (mandatory)
Experience: 3-5Years
Note: Exp in Endpoint tools: Intune, JAMF, SCCM, NinjaOne
Job Summary
The Desktop Support Technician provides highlevel technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.
Essential Duties
- Resolve Service Desk incidents and requests within SLA
- Provide facetoface and virtual end user support
- Deploy systems, equipment, applications, and updates
- Troubleshoot WAN/LAN/WiFi issues and support infrastructure projects
- Manage hardware inventory and coordinate replacements
- Support telephony, video conferencing, and breakroom equipment
- Maintain documentation and knowledge base articles
- Provide end user training as needed
- Maintain AD/Entra ID profiles, groups, and access provisioning
- Identify automation opportunities to improve support operations
Required Experience
- 3 5+ years as a Desktop Support Technician
- Experience supporting 300 500+ user environments
- 2+ years hardware troubleshooting in manufacturing
- 2+ years Active Directory maintenance
- Experience supporting executives and VIPs
- Handson support for Windows 10/11 and macOS
Skills & Certifications
- CompTIA A+ or MCDST preferred
- Bachelor s degree in a technical discipline required
- Strong analytical and problemsolving skills
- Excellent communication and customer service skills
- Adaptability and willingness to learn evolving technologies
Technical Skills
- OS: Windows 10/11, macOS, basic Linux
- Suites: O365, SharePoint, G Suite, Exchange
- Endpoint tools: Intune, JAMF, SCCM, NinjaOne
- Identity: AD, Azure AD
- Networking: TCP/IP, DNS, DHCP, VPN, 802.1x
- Ticketing: ServiceNow, Jira Service Management
Hardware: PC/Mac, mobile devices, peripherals
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91172939
- Position Id: 8989460
- Posted 4 hours ago
Company Info
About UniqueHire Consulting LLC
We are committed to build organizations with professional talents who can help our clients to compete in the global market. We provide solutions for the human resource needs of our clients through long-term client relationships built on experience, insight and teamwork. We have a multifaceted team of consultants who are highly experienced and specialize in the vertical they serve.
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