Infrastructure Operations Consultant – Application Services, Odyssey Division
6+Months
Cincinnati, OH (Remote)
Overview:
In this key role within the infrastructure team, you will operate as a Systems Administrator Contractor. Your core focus will be the maintenance and optimization of network and internet architecture, encompassing both LAN and WAN environments. Additional responsibilities include ensuring seamless network connectivity for all users, conducting regular maintenance protocols, and ensuring the uninterrupted function of organizational websites. You are expected to engage in proactive analysis, planning, and coordination efforts regarding network and associated data communication technologies, while also ensuring the robust security of all networked data and systems. High-level support for established and prospective mission requirements will also fall within your purview, as delineated by specific task orders.
Position: Infrastructure Operations Consultant
Functional Role:
As the cornerstone of infrastructure operations within the Odyssey unit, you will play a pivotal role in supervising, maintaining, and bolstering the integrity and functionality of critical applications and associated infrastructure. Your responsibilities will be on an around-the-clock cycle, including the vigilant monitoring of systems, assisting with incident response, knowledge management, and initial process automation. Interfacing with both internal teams and external service providers is expected, ensuring the prompt escalation and resolution of operational issues. You will actively contribute to enhancing operational effectiveness through process automation and knowledge dissemination.
Key Responsibilities:
- Employ monitoring tools such as Dynatrace, Grafana, and Azure Monitor to oversee application and infrastructure performance, maintaining timely alerts and updates for dashboard metrics.
- Engage in swift incident response operations, acting as a liaison to direct issues to appropriate internal and vendor-specific response teams in accordance with established protocols.
- Be an integral participant in major incident management procedures, assisting with coordination, documentation, and carrying out prescribed tasks.
- Develop and refine Standard Operating Procedures (SOPs), generate knowledge materials, and document common errors to bolster front-line response capabilities.
- Drive process efficiencies by identifying recurring challenges and supporting the development of automated scripts and runbooks leveraging PowerShell, Python, or Bash.
- Support operational evaluation through data analysis and report generation, focusing on metrics such as Mean Time to Detect (MTTD)/Mean Time to Respond (MTTR), incident reports, and validation of change management practices.
- Commit to providing consistent operational coverage as part of a 24/7/365 support structure, which includes availability during non-traditional hours and holidays when required.
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