Senior Service Engineer IS, Exchange Admin, Virtual

Job Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Ignite your passion for problem-solving and innovation as an Exchange Senior Service Engineer, where you'll help shape the future of largescale, high impact services for 51 hospitals across the West Coast! You'll design smarter service architectures, engineer ultrareliable solutions, and keep systems running flawlessly for caregivers across the organization. Whether you're troubleshooting the unexpected, optimizing performance, building automations, self-service or diving into disaster recovery drills, or crafting cost savvy service strategies, you'll be the guardian of reliability, security, and resilience. With your technical expertise, agentic skills, big picture vision, and commitment to seamless caregiver experiences, you'll turn complex challenges into elegant solutions-and help drive intelligent, scalable, high-quality services across the M365 tool set that truly make a difference.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock (within 65 miles)
• Texas: Levelland (within 65 miles)
• Texas: Plainview (within 65 miles)

Required Qualifications:

• Bachelor's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
• 5 or more years of related experience
• Experienced in automation, specifically related to deployment, recovery, or other manual processes
• Experienced with n-tier solutions
• Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experienced with influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experienced leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experienced leveraging data and metrics to drive behavior, process, and priority decisions
• Experienced using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experienced in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications:

• Experience in a Healthcare environment
• 5 or more years of experience in Administering Exchange M365
• Experienced in automation, specifically related to M365 Exchange deployment, recovery, or other manual processes
• Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience implementing PowerShell and Agentic AI solutions to automate workflows, governance, streamline decision-making, and improve operational efficiency
• Hands-on expertise with Microsoft Copilot (M365/Studio/Power Platform) to build AI-assisted processes, prompts, and enterprise automations

Salary Range by Location:

• AK: Anchorage: Min: $61.31, Max: $104.39
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
• California: Humboldt: Min: $63.91, Max: $108.82
• California: Northern California - Except Humboldt: Min: $71.70, Max: $122.09
• California: Southern California: Min: $63.91, Max: $108.82
• Montana: Except Great Falls: Min: $49.36, Max: $84.05
• Montana: Great Falls: Min: $46.76, Max: $79.62
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39
• Texas - Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62
• Washington: Western: Min: $63.91, Max: $108.82
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39
• Washington: Clark County: Min: $61.31, Max: $104.39
• Washington: Eastern: Min: $54.56, Max: $92.89
• Washington: Southeastern: Min: $57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.