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GenAI Tools Support Engineer - Vibe Code (Claude, Cursor, Copilot)

San Jose, CA, US • Posted 15 hours ago • Updated 4 hours ago

Full Time

On-site

Compensation information provided in the description

Fitment

Dice Job Match Score™

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Job Details

Skills

Cadence
Technical Support
Productivity
Pair Programming
SAML
Access Control
IT Security
Data Loss Prevention
DLP
Onboarding
Knowledge Base
Use Cases
Reporting
Leadership
JIRA
Code Review
Tier 2
Generative Artificial Intelligence (AI)
Authentication
API
Dashboard
Data Governance
Auditing
Regulatory Compliance
Microsoft
Enterprise Software
Computer Science
IDE
JetBrains
Workflow
SSO
OAuth
Provisioning
Scripting
Python
JavaScript
Communication
Management
GitHub
Microsoft Azure
DevOps
Prompt Engineering
Microsoft Certified Professional
Microsoft Office
System On A Chip
ISO/IEC 27001:2005
SaaS
Artificial Intelligence

Summary

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

About the Role

We are looking for a hands-on IT GenAI Tools Support Engineer to own the deployment, configuration, and end-user support of our AI-assisted development and productivity toolchain. You will be the internal expert and go-to resource for vibe coding tools - helping engineers, and business users get maximum value from AI pair-programming and agentic workflow platforms.

Key Responsibilities

Tool Deployment & Administration

Deploy, configure, and maintain enterprise licenses for GitHub Copilot, Cursor, Claude Code, Cowork, and Microsoft 365 Copilot across the organization.
Manage seat provisioning, policy configurations, SSO/SAML integrations, and access controls for all GenAI tools.
Coordinate with IT security to enforce data loss prevention (DLP) policies, code snippet exclusions, and compliance guardrails within each platform.

Enablement & Adoption

Design and deliver onboarding programs, live demos, and self-service guides for developers, power users, and business teams.
Build and maintain an internal knowledge base of prompting best practices, tool-specific workflows, and use case playbooks.
Track adoption metrics (active users, feature utilization, time-to-value) and report to leadership monthly.

Integration & Automation

Integrate AI tools with existing developer toolchains - GitHub Enterprise, VS Code, JetBrains IDEs, Azure DevOps, Jira, and Microsoft Teams.
Set up Claude Code/Cowork agents and MCP connectors to automate internal workflows (document generation, ticket triage, code review, etc.).
Work with M365 Copilot extensibility (Copilot Studio, plugins, Graph connectors) to surface enterprise data in AI responses.

Support & Troubleshooting

Serve as Tier 2/3 support for GenAI tooling issues - diagnosing authentication failures, IDE plugin conflicts, API connectivity, and performance degradation.
Monitor tool health via admin dashboards and vendor portals; coordinate with vendor support on escalations.
Evaluate and test new tool updates, model upgrades, and beta features before broad rollout.

Security & Compliance

Ensure all AI tools meet company data governance standards - particularly around code not leaving the enterprise boundary.
Maintain audit logs for AI tool usage and assist in quarterly compliance reviews.
Stay current on Anthropic, GitHub, Microsoft, and Cursor policy changes that affect enterprise deployments.

Required Qualifications

3-5 years in IT engineering, developer tooling, or enterprise software administration.
Bachelor's degree in Computer Science, Engineering, or related technical field.
Hands-on experience with at least 3 of the 5 tools: GitHub Copilot, Claude Code, Cowork (Anthropic), Cursor, Microsoft 365 Copilot.
Solid understanding of IDE ecosystems (VS Code, JetBrains) and developer workflows.
Familiarity with SSO, OAuth, SCIM provisioning, and enterprise identity platforms (Okta, Entra ID / Azure AD).
Experience with REST APIs, webhooks, and light scripting (Python or JavaScript) for automation and integrations.
Strong communication skills - able to explain AI concepts to both technical engineers and non-technical business users.

Preferred Qualifications

Experience managing GitHub Enterprise or Azure DevOps at an org level.
Exposure to LLM prompt engineering, RAG patterns, or MCP (Model Context Protocol) server setup.
Microsoft 365 Copilot admin experience - including Copilot Studio and Graph connector configuration.
Familiarity with enterprise security standards (SOC 2, ISO 27001) as they apply to SaaS AI tools.
Prior experience rolling out tools to 500+ users in a regulated or enterprise environment.

Job Location

San Jose, CA (in-person/onsite position)

The hourly range for California is $48.79 to $90.62 per hour. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Please note that the hourly range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.
We're doing work that matters. Help us solve what others can't.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: CADENCE
Position Id: db6548ef6bb17de2da9df283b10b4154
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