Fraud & Risk Operations Analyst
We are seeking a detail-oriented Fraud & Risk Operations Analyst to support fraud prevention, risk operations, and process governance initiatives. This role serves as a critical first line of defense in identifying, validating, and escalating fraud and risk-related issues while ensuring operational excellence across multiple business functions.
The ideal candidate combines strong analytical thinking, operational discipline, and a passion for process improvement. This position offers an opportunity to develop expertise in fraud operations, risk management, data analysis, and governance frameworks while collaborating with cross-functional teams in a fast-paced environment.
Key Responsibilities
<>Fraud & Risk Operations
- Serve as the first line of defense for fraud and risk investigations by triaging cases, validating findings, confirming attribution, and escalating complex issues to senior analysts when necessary.
- Monitor operational trends and identify opportunities to improve fraud detection and risk mitigation processes.
- Recommend corrective actions and process enhancements based on investigative findings and data analysis.
- Lead or support initiatives focused on operational efficiency, governance, workflow optimization, and process standardization.
- Translate business requirements into operational procedures, analytical frameworks, and governance models.
- Partner with internal stakeholders to coordinate investigations and implement risk mitigation solutions.
- Identify operational bottlenecks, communicate issues proactively, and help drive timely resolution.
- Ensure operational tasks and deliverables are completed accurately and within required timelines.
<>Data Analysis & Reporting
- Support data validation, reporting, dashboard development, and operational analytics initiatives.
- Utilize SQL and basic analytical techniques to identify trends, validate data quality, and support decision-making.
- Analyze operational metrics and provide data-driven recommendations to improve performance.
- Maintain and organize reporting data across spreadsheets and reporting platforms.
<>Customer & Stakeholder Support
- Develop an understanding of customer impact by evaluating support trends, operational signals, and feedback data.
- Collaborate effectively across multiple teams to support fraud investigations, risk management activities, and process improvements.
- Communicate findings, recommendations, and progress clearly to technical and non-technical stakeholders.
- Contribute to a collaborative team environment by actively seeking feedback and sharing knowledge.
Required Qualifications
- Bachelor's degree in Business Analytics, Finance, Economics, Statistics, Applied Mathematics, Business Administration, Information Systems, or a related field; equivalent practical experience will also be considered.
- Foundational experience in fraud operations, risk management, security operations, compliance, process improvement, or a related field.
- Working knowledge of SQL for data validation, querying, and reporting.
- Experience using spreadsheets and data management tools for operational analysis.
- Strong organizational skills with exceptional attention to detail.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving mindset and willingness to learn new technologies and processes.
Preferred Qualifications
- Experience supporting fraud investigations, risk operations, security operations, or trust and safety programs.
- Exposure to governance, compliance, or operational risk frameworks.
- Knowledge of fintech, banking, payments, e-commerce, or regulated industries.
- Understanding of account takeover (ATO) investigations and account origination fraud (AOF).
- Experience with dashboarding, reporting, and operational analytics tools.
- Internship or entry-level experience in process improvement, quality assurance, fraud analysis, or risk management.
SQL, Data Analysis, Data Validation, Data Reporting, Dashboard Development, Data Analytics, Spreadsheet Analysis, Google Sheets, Microsoft Excel, Reporting Metrics, Operational Analytics, Data Quality, Data Governance, Data Pipelines, Statistical Analysis, Query Development, Business Intelligence, Data Investigation, Risk Analytics, Fraud Analytics
Fraud Operations, Risk Operations, Fraud Prevention, Risk Management, Fraud Investigation, Security Operations, Security Triage, Case Management, Account Takeover Investigation, ATO Investigation, Account Origination Fraud, AOF Investigation, Operational Excellence, Process Improvement, Workflow Optimization, Governance Frameworks, Compliance Support, Policy Adherence, Risk Assessment, Root Cause Analysis, Operational Risk, Trend Analysis, Escalation Management, Cross-Functional Collaboration, Stakeholder Management, Issue Resolution, Customer Impact Analysis, Quality Assurance, Operational Support, Decision Making, Critical Thinking, Problem Solving, Attention to Detail, Time Management, Communication Skills, Team Collaboration, Process Governance
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