Fraud Management Specialist

Job Title: Fraud Management Specialist
Location: Pensacola, FL
Type: Contract (multi-year)
Compensation: 30-40/hr W2
Work Model: Hybrid – 3 days onsite and 2 days remote
Background check and credit check conducted upon offer

Looking for a Fraud Management Specialist for a long term hybrid contract position in Pensacola, Florida. Preference for someone with finance experience and real estate/ mortgage experience.

Responsibilities

• Assist business unit management in establishing effective department policies, processes, standards, and reporting to balance department goals against financial fraud.
• Provide recommendations to create, improve and implement effective fraud policies, procedures, and changes to current fraud detection systems and methods.
• Ensure timely, effective processing and resolution of fraud case management.
• Build cross functional collaboration and partnerships with business units and Security to ensure solutions and analysis align with strategic business initiatives and achieve desired objectives.
• Identify training needs for department staff.
• Work on fraudulent activity issues requiring working knowledge of organizational objectives and priorities.
• Identify patterns of activity indicating possible fraud or account abuse.
• Monitor member account transactions to proactively identify fraudulent activity, suspicious communications, take immediate corrective/protective action, and escalate alerts/cases to the appropriate Security division for in-depth investigation.
• Manage the review/analysis of potential fraud and forgery cases prior to submission to Security.
• Track and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accounts.
• Communicate with internal and external customers on fraud and security issues, problem resolution, and account information as defined by internal policies, process, and procedure.
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes.
• Serve as subject matter expert concerning fraud trends.
• Support projects related to fraud detection, prevention or root cause analysis.
• Collect, prepare and maintain data for analysis, reports, and reference.
• Establish incident response standards, related training requirements, and processes and procedures to ensure quality response to various forms of security issues (e.g., fraud) and resolve/achieve maximum protection of members and assets.
• Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates.
• Collaborate with business areas to gain an understanding and impact of transactions process and procedures on other process and procedures, and identify risk potential for fraudulent activity.

Requirements

• Bachelor’s degree in Business, Finance, or related field
• Basic word processing and spreadsheet software skills
• Effective verbal and written communication skills
• Basic database and presentation software skills
• Basic skill exercising initiative and using good judgment to make sound decisions
• Ability to work independently and in a team environment
• Familiarity with managing multiple priorities independently and/or in a team environment to achieve goals
• Effective organizational, planning and time management skills
• Basic research, analytical, and problem solving skills
• Basic skill interpreting and synthesizing large amounts of information
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Familiarity with credit union operations/processes and procedures
• Exposure to working with/for depository and lending institutions
• Basic skill analyzing business operations
• Familiarity with NCUA regulations that govern the activities, products and services of the business unit
• Familiarity with policies, instructions and regulations related to investigating fraud cases
• Familiarity with products, services, processes, requirements, and systems related to the business unit
• Exposure to working with/for leadership and management in diverse and complex operational environments
• Advanced knowledge of client's functions, philosophy, operations and organizational objectives

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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