Job#: 3052101 Job Description: Salesforce Support Engineer
Position Summary
Apex Systems is seeking an experienced Salesforce Support Engineer to support and maintain enterprise Salesforce environments. This individual will be responsible for daily production support activities, Salesforce administration, troubleshooting complex issues, implementing configuration changes, maintaining integrations, and ensuring overall platform stability.
The ideal candidate will have strong hands-on experience supporting Salesforce in a production environment and possess the technical expertise to independently troubleshoot, analyze, and resolve issues while partnering with business and technical stakeholders.
Key Responsibilities
- Provide day-to-day administration, support, and maintenance of Salesforce environments, ensuring stability, availability, and performance.
- Investigate, troubleshoot, and resolve Salesforce production incidents, service requests, and user-reported issues.
- Perform root cause analysis and implement corrective actions to prevent recurring issues.
- Utilize ITSM tools, including ServiceNow, to manage incidents, service requests, problem management, and change management processes.
- Configure and maintain Salesforce objects, fields, page layouts, record types, profiles, roles, permission sets, sharing rules, and territory management.
- Create and enhance Lightning Flows, validation rules, process automations, reports, and dashboards.
- Support integrations between Salesforce and third-party applications, including troubleshooting API and data integration issues.
- Perform data management activities including data loads, data quality initiatives, and data cleanup efforts.
- Make minor enhancements to Apex classes, batch jobs, and Lightning Web Components (LWC) as needed.
- Collaborate closely with development, business, and support teams to identify and resolve production issues.
- Assist with release validation and post-deployment support activities.
- Develop and maintain technical documentation, operational procedures, runbooks, and support documentation.
- Stay current with Salesforce platform enhancements and recommend opportunities for continuous improvement.
Required Qualifications
- 5+ years of hands-on Salesforce Administration and/or Salesforce Support experience.
- Experience supporting Salesforce Sales Cloud and/or Service Cloud environments.
- Strong experience troubleshooting and resolving Salesforce production issues.
- Experience performing root cause analysis and implementing long-term solutions.
- 2+ years of experience working within ITSM processes, including Incident, Problem, and Change Management.
- Strong understanding of Salesforce configuration, including:
- Flows
- Reports & Dashboards
- Page Layouts
- Record Types
- Permission Sets
- Profiles
- Roles
- Sharing Rules
- Territory Management
- Experience troubleshooting integration issues involving:
- REST APIs
- Platform Events
- Streaming APIs
- ETL/Data Load Processes
- Experience supporting data migration and data architecture initiatives.
- Hands-on experience with Lightning Web Components (LWC).
- Ability to troubleshoot metadata, configuration, automation, and data-related issues within Salesforce.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Experience working within Agile environments.
Preferred Qualifications
- Salesforce Administrator Certification
- Salesforce Platform App Builder Certification
- Salesforce Platform Developer I Certification
- Experience with:
- OmniStudio
- OmniScripts
- Copado
- GitHub
- Informatica
- Azure DevOps
- Confluence
- Experience supporting Salesforce Financial Services Cloud.
- Knowledge of Salesforce CPQ.
- Experience supporting third-party platforms such as:
- Experience with testing, release management, and defect management tools.
Ideal Candidate Profile
The ideal candidate has a strong background in
Salesforce production support and can independently own incidents from identification through resolution. This individual understands Salesforce architecture, can troubleshoot complex issues involving configurations, integrations, and data, and is comfortable working directly with users to restore service and improve platform stability.
Unlike a traditional Salesforce Developer role focused on new project implementations, this position is centered on
production support, platform administration, incident resolution, and operational excellence while making occasional configuration and development enhancements as needed.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Never miss an opportunity! Create an alert based on the job you applied for.
