Apply Now

Desktop Engineer

Cleveland, OH, US • Posted 16 hours ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Audiovisual
AV
Venture Capital
Videoconferencing
Telephony
Remote Access
Repair
Computer Hardware
FOCUS
Continuous Improvement
Customer Support
Demand Management
Team Leadership
Knowledge Base
ServiceNow
Knowledge Management
Problem Management
Regulatory Compliance
Technical Support
Break/Fix
Computer Networking
Microsoft Windows
OS X
Hardware Troubleshooting
Laptop
Printers
Mobile Devices
Service Desk
Incident Management
Network
Software Installation
ITIL
IMAC

Audiovisual
AV
Venture Capital
Videoconferencing
Telephony
Remote Access
Repair
Computer Hardware
FOCUS
Continuous Improvement
Customer Support
Demand Management
Team Leadership
Knowledge Base
ServiceNow
Knowledge Management
Problem Management
Regulatory Compliance
Technical Support
Break/Fix
Computer Networking
Microsoft Windows
OS X
Hardware Troubleshooting
Laptop
Printers
Mobile Devices
Service Desk
Incident Management
Network
Software Installation
ITIL
IMAC

Summary

Key Responsibilities:

Provide Deskside Support to the users who use Desktops, Laptops, Printers, AV/VC, Telephony, Networks, Remote Access, Security Systems, and Core Applications.
Work collaboratively within a global team.
Provide IT support that enables colleagues to achieve their team and business goals/objectives.
Troubleshoot and repair any hardware/software issues that can't be resolved by Global Service Desk, which include more complex issues such as: machine rebuilds, hardware diagnostics, new installs (IT hardware such as laptops, desktops, mobile devices, peripherals)
Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked and responded to. Focus is on maintaining ownership of the issue and providing consistent and timely resolutions.
Identify opportunities for improvements in consistency and performance of troubleshooting, and implement these improvements.
Drive continuous improvement in working practices and quality of customer support.
Feed demand into the Continuous Service Improvement Plan and Infrastructure Development demand management process, with suggestions fed through to the Infrastructure Support Team Lead.
Where requested or allocated, take responsibility for delivery of non-time-critical 'small works' requests.
Feed requests for changes to the production estate to the Infrastructure Services Manager or Infrastructure Development Team Leads.
Ensure that a knowledge base of past issues encountered is maintained and used (ServiceNow Knowledge Management).
Feed into Major Incident Management and Problem Management processes as required.
Liaise with colleagues at all levels within the organization.
Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer-focused way.
Adhere to defined policies/procedures (i.e., IT equipment, security and compliance, and corporate).

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183523
Position Id: 803c8e5d631f81e64e25d1c67c9bc9f7
Posted 16 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Support Analyst

California

•

Today

Technical Support Analyst Req number: R8036 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting res

Full-time

USD 23.00 per hour

Service Desk Support Analyst

Remote

•

Today

ServiceDesk Support Analyst Remote,MN Role ResponsibilitiesUser Support & Service Delivery: Provide timely, consistent, and customer-focused phone-based IT support while maintaining a high-quality end-user experience and meeting real-time service objectives (RSOs). Incident & Request Management: Respond to incidents and service requests within defined RSOs, prioritize service tickets efficiently, and manage multiple competing priorities in a dynamic environment. Troubleshooting & Resolution: Dia

Easy Apply

Contract

Depends on Experience

Deskside Technician II

Highland Park, Michigan

•

Today

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in

Easy Apply

Full-time

Market

Field Engineer _ Detroit, MI (Local/ Airport )

Detroit, Michigan

•

5d ago

Field Engineer Contract/ Contract to Hire Detroit/MI Local / At airport Exp with Troubleshooting, Mac/ Windows OS and PC refresh Top 5 Must-Have Skills : Experience providing desktop support and IMAC (Install, Move, Add, Change) services.Strong troubleshooting skills for hardware, software, and IT infrastructure issues.Ability to diagnose technical problems and deliver effective resolutions.Excellent customer service and communication skills.Ability to work onsite, travel between locations as ne

Easy Apply

Contract

$30 - $32

Search all similar jobs

More jobs at Service Global, Inc in Cleveland, OH