Technical Consultant (System Engineering focus)

Overview

Join Esri as a Technical Consultant to assist our clients with their ArcGIS Enterprise systems, emphasizing advanced deployment strategies like high availability, disaster recovery, and Kubernetes. Collaborating with our team specialized in ArcGIS Enterprise, your responsibilities will include designing, deploying, migrating, and providing ongoing support for our customers' systems.

The position requires someone experienced in ArcGIS Enterprise administration, performance analysis, and troubleshooting, with at least one deployment pattern (Windows/Linux or Kubernetes), and an interest in expanding their skills across all deployment options. The ideal candidate should have an interest in IT technology related to ArcGIS Enterprise, such as cloud infrastructure, data storage, and information security. The work is challenging and innovative as it explores the combined space of ArcGIS Enterprise and enterprise IT systems.

ArcGIS offers contextual tools for mapping and spatial analysis, helping users explore data and share location-based insights. It fosters deeper understanding by enabling quick visualization of where activities occur and how data interrelate. Esri's Professional Services Division is vital in advancing the ArcGIS enterprise mapping and analytics platform. Our goal is clear: to support user success, expand GIS influence, and continuously improve our technology.

Responsibilities

• Participate in advanced engagement types, including:
  • Enterprise Migration
  • System Challenge Resolution (Troubleshooting)
  • System Recovery Confidence Exercise
  • Disaster Recovery Protection
  • System Proof of Concept
  • Advanced ArcGIS Enterprise and Database Upgrades/Deployments
  • Windows, Linux, and Kubernetes Deployments
• Employ knowledge of technologies that complement ArcGIS Enterprise (RDBMS, NoSQL, object stores, SAN, NAS, and more)
• Apply understanding of server-side servicing stack models, authentication methods (native credentials, domain-based, SAML/OIDC, and more), and networking (TCP/IP, DNS, routing, TLS, and more)
• Lead customers and colleagues with well-defined methods that provide shared understandings and repeatable, successful outcomes at the intersection of Esri and enterprise IT
• Collaborate with Professional Services staff to solve complex technical challenges and help less experienced colleagues build their capabilities

Requirements

• 5+ years of professional experience in implementing and supporting enterprise GIS systems
• Experience in ArcGIS Enterprise administration
• Familiarity with troubleshooting technical issues with server systems
• Proven ability to consistently apply a systematic approach to system engineering based on best practices
• Ability to clearly communicate technical ideas to customers, executives, other technical or non-technical staff
• Ability to travel up to 25%
• Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS), or related STEM field

Recommended Qualifications

• Knowledge of/interest in other ArcGIS technologies
• Practical experience with major cloud provider(s)
• Knowledge of/experience with scripting and/or programming languages of some type (shell, Python, PowerShell, and more)
• Experience in system administration with Windows, Linux, and/or Kubernetes
• Knowledge of/interest in networking concepts and topics such as HTTP, TCP, TLS, firewalls, DNS, forward proxies

#LI-MN1

Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$82,160-$138,320 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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