Service Desk Analyst

Ottawa, ON, CA • Posted 1 day ago • Updated 1 day ago

Contract W2

On-site

$25 - $30/hr

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Regulatory Compliance
Computer Hardware
Laptop
Inventory
Microsoft Windows

Summary

Duration: 12 Month Contract

Job Description:

Prepare and deploy Windows 11 laptops using Microsoft Managed Desktop (MMD) standards, including Autopilot enrollment and configuration profiles.
Unbox, assemble, and set up laptops, docks, and peripherals at user workstations or staging areas.
Safely back up and transfer user data, profiles, and settings from legacy devices to new laptops using approved tools and processes.
Record and update asset information in inventory systems, including device assignment, status, and lifecycle tracking.
Provide onsite or remote support during deployment, including user orientation, login assistance, and basic troubleshooting.
Retire legacy devices by performing secure data wipes, updating asset records, and preparing hardware for disposal or redeployment.
Verify devices meet security, patching, and compliance requirements (e.g., encryption, policies, updates) before and after deployment.
Other related activities and deliverables as required.

Required Qualifications & Skills:

University degree or a college diploma in information technology
A minimum of one (1) year of recent work experience in an information technology service desk,
operational environment
A minimum of three (3) years of demonstrated customer service experience
A minimum of three (3) years of demonstrated experience with Microsoft 0365.

Desired Skills:

Excellent customer service skills
Demonstrated experience interacting with individuals at various levels in an organization

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: usts
Position Id: 26-06973
Posted 1 day ago

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