NOC Specialist

Description

We are looking for a NOC Specialist to provide technical support for customer-facing teams and internal corporate staff in Atlanta, Georgia. This Long-term Contract position focuses on resolving hardware, software, and network issues through both onsite and remote support while helping maintain a reliable end-user environment. The ideal candidate is comfortable assisting non-technical users, managing user access, and supporting device setup and deployment in a fast-paced IT services setting.

Responsibilities:
Deliver hands-on and remote support for desktops, laptops, software applications, and connectivity issues affecting end users.
Reset locked credentials, update access permissions, and assist with day-to-day account support activities.
Troubleshoot organization account issues and help users regain access to required systems and tools.
Investigate and resolve problems related to call center platforms and other business-critical applications.
Support new employee setup by preparing equipment, coordinating workstation readiness, and assisting with onboarding needs.
Track technology assets accurately by updating inventory records and maintaining equipment status throughout its lifecycle.
Prepare returned and newly issued devices by re-imaging, formatting, and configuring systems for deployment.
Manage directory assignments by placing users and computers into appropriate Active Directory groups.
Create, modify, and deactivate user accounts in alignment with operational requirements and support requests.

Requirements

Strong working knowledge of Windows 10 and Microsoft Office applications.
Experience imaging, configuring, and deploying laptops and desktop computers.
Familiarity with network support, wireless connectivity, and related troubleshooting concepts.
Ability to provide effective technical assistance to users both onsite and through remote support channels.
Clear communication skills with the ability to explain technical issues to non-technical users.
Demonstrated troubleshooting and problem-solving ability across hardware, software, and access-related issues.
Reliable work habits with consistent attendance and dependable performance.
Availability to work evenings, nights, and weekends as needed.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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