Helpdesk Specialist II
San Antonio, TX, US • Posted 21 hours ago • Updated 21 hours ago
Dfuse Technologies Inc
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- security+
Summary
Helpdesk Specialist II
San Antonio, TX
100% onsite - 24*7 support
Should be open to work in Shifts
Helpdesk Specialist II will provide advanced technical advice and guidance on company technical software and hardware. What you will be doing (but not limited too):
Responsibilities:
• Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization''''s products and services.
• Uses automated information systems to analyze routine situations.
• Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
• Resolves problems or contacts more senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
• Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
• Maintains network diagrams and circuit records.
• Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
• Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
Required Qualifications:
• HS Diploma with 4 years of relevant experience.(or 2 years experience with an Associates degree, 0 years experience with a Bachelors degree or higher)
• Must be U.S.Citizen
• Department of Defense security clearance (Secret clearance) or the ability to obtain one
• Security+ Certified
• CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
• Ability to work in a 24/7/365 environment including holidays
• Familiar with Service Desk support methodology
Desired Qualifications:
• CompTIA A+ certification or equivalent preferred
• HDI certification or equivalent preferred
• Relevant technical certifications preferred
• Familiar with ITIL
- Dice Id: 90666338
- Position Id: 8900521
- Posted 21 hours ago
Company Info
Dfuse Technologies, Inc. is a premier provider of information technology and innovative business solutions providing IT services to both government and commercial customers. We have helped our customers to visualize, recognize and execute objectives while balancing cost, schedule and resources. As your partner in mission success, we provide talented workforce in software development, integration and secure implementation of technologies such as: Mobile Application Development, Oracle Fusion Middleware Development, Application Integration, Database Management and Data Warehousing, Web Portals, Reporting and Dash boards, Trend analysis, Visualization and Project Management. Our consultants are highly educated and trained professionals with over 30 years of cumulative experience in their perspective areas. We believe in team success by helping our customers identify the big middle.
It's easy to talk about “end to end solutions,” but getting from one end to the other is the hardest part. We call that “the big middle.” And our seasoned technology professionals know what it takes to cover that middle ground and come out on the other end with significant business improvements and serious ROI.
Our Values
- People. We value our employees, our customers, and teaming partners in building trust
- Passion. We strive for excellence in each and every endeavor
- Listening. We listen to and focus on our client's and customer's needs and goals
- Culture. We have a culture of learning, teaching, and information sharing
- Integrity. We are honest, first and foremost, and we conduct ourselves with the highest levels of integrity with our clients and colleagues
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