ServiceNow ITSM Solutions Architect

Sunnyvale, CA, US • Posted 18 days ago • Updated 18 days ago

Contract W2

No Travel Required

On-site

$70 - $90/hr

Maxonic, Inc.

Fitment

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Job Details

Skills

SeviceNow
Moveworks
NowAssist

Summary

We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.

Key Responsibilities:
Maximize Moveworks & AI Value
• Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
• Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
• Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
• Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
• Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
• Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
Solutioning & Delivery
• Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
• Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
• Architect scoped apps for custom workflows where required.
• Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
• Partner with other solution architects to define end-to-end enterprise solutions.
• Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.

Qualifications:
• 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
• Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
• Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
• Experience in platform upgrades, feature roadmaps, and adoption planning.
• Strong stakeholder management, communication, and change management skills.
• Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.

Enable Skills-Based Hiring No

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10108942
Position Id: 8853749
Posted 18 days ago

Company Info

About Maxonic, Inc.

Maxonic is a technology consulting firm headquartered in Campbell, CA. The company was founded in 2002. Maxonic founders created new methods from decades of experience in the technical consulting industry and they have successfully invented and applied our unparalleled methodology to help our clients to reach their goals in the most efficient and cost effective way. The founders were focused to build a company that centered around providing superior customer service through strong and lasting relationships. A testament to the success of their vision lies in the fact that all of Maxonic s customers from its first year in business, continue to work with us.

Over the years, the number of our loyal clients has grown from a list of start-ups and small businesses, all the way to the industry giants of the fortune 100.

Since its inception, Maxonic has sought to find ways to improve its service to meet new challenges that face its customers. The Process-Based proactive approach was one such improvement, and evolved from countless hours of research, discussions with clients and statistical evidence. All of Maxonic s service offerings Big Data Services, Cloud Computing Services, Mobility Services and Technical Staffing Services reflect our commitment to creating and enhancing services that help clients meet their toughest challenges.

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