| Ideal/Mandatory skills: | Desired Skillset/credential | Actual Candidate Skills/credentials, describe |
| | Do you reside within commutable distance from 12333 W. Olympic Blvd LA? Where? | |
| Required | Are you willing/able to work onsite daily? | |
| Required, 3+ years | Technical support covering: - Opening, updating tickets & KB
- Troubleshoot end user technology issues
- Updating documentation
- Following support standards, processes and procedures
- Following escalation processes
- Providing since of urgency
- Responding to and updating ticket status
- Communicating to end users and team leads regularly
Describe | |
| | Level 1 (minimum) End User Technical support skills: - PCs, laptops, monitors, keyboards, wifi, printers, apps and software, etc.
- Perform hardware/software installs, swaps and updates
- OS: Windows, Mac, Linux
- Apps: O365, gaming apps, and others
- Escalate complex hardware, applications, OS, firmware, or system issues
Describe | |
| Required | Experience working with ticketing systems ideally with ServiceNow and Slack; describe | |
| Required | Customer facing skills, Professional, Positive Attitude, passionate about end user satisfaction; Describe | |
| Required | Has high standards for customer support, dependability, on time, responsiveness, since of urgency, task oriented and follow thru | |
| Required | Able to collaborate with other technical team members, end users and management | |
| Required | Clear English spoken and written communication skills | |
| Optional | Technical certifications, describe | |
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