Opportunity Overview The Team Leader of Operations and Engineering oversees the
Branch Voice Operations Team. This person will lead a high performing team of associates and contractors to support and engineer voice solutions for 19,000+ branches in the United States and Canada. This includes, but is not limited to, central service over internet, mobile capabilities and branch telecommunications. This person is also responsible for vendor management, performance, availability, and relationships with the vendor(s) providing UCaaS platform with API integration. This team is also responsible for responding quickly and with a high degree of customer service to our branches
What you will do:
- Ensure there is continuous innovation of the CCaaS platform by partnering with UCaaS provider(s) introducing new features, integration and AI capabilities.
- Provide complex voice solutions to support firm business needs.
- Lead the team during escalated production issues providing on demand decisions to isolate and remediate impact to branches quickly. Escalating issues to key voice vendors
- Provide leadership and development to the team, leading with clarity, transparency, & accountability
**Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.**
EEO Statement Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Company Description Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Awards and Accolades At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Position Requirements - Bachelor's degree in a related field is required
- 5 or more years of experience with UCaaS providers
- Experience in planning for execution in Agile
- 5 or more years working the field of Telecommunications
- 5 years of leadership experience including significant people responsibilities and delivering results through others.
Salary Information Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
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