Field Service Technician - St. Dominic

Description
FMOL (Franciscan Missionaries of Our Lady) - Headquartered in Baton Rouge, LA, serves patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information systems. FMOL's St. Dominic Hospital in Jackson, MS is looking for a motivated Field Support Technicians to join their new team that specifically support St. Dominic's clinic locations.
St. Dominic Hospital system is splitting their desktop team into 2 separate teams - one that will strictly support the hospital and the new offsite support team will provide support for the clinic locations. This position will be on the offsite support team. This team has 3 main responsibilities - tickets that are escalated from the helpdesk for any hardware/software issues, project based work (upgrades, hardware deployments, new clinic deployments, hardware moves, etc), and also "rounding" at the clinic sites. Rounding is a proactive customer support approach to IT. FMOL has found that Dr.'s and nurses have technical issues that they are finding ways to work around rather than calling the helpdesk to get the issue fixed. The last thing a Dr. or nurse wants to do after a 12 hour shift is to call the helpdesk. FMOL really wants technology to work for the people providing care to patients rather than make their job harder, so FMOL has put a big emphasis on customer service and rounding - where this team will be responsible for popping into clinics and saying, "hey, I am here from IT, are there any technical issues that I can fix right here on the spot." This could entail a wide range of troubleshooting or could entail going through the helpdesk process for them. The Director described it like Disney world service. That is the type of customer service they are wanting at St. Dominic. We will need to do some extra screening to make sure candidates are highly customer service focused. This will be a 6 month contract to start, but if things work out they will convert them to FTEs and make this a permanent team.
Hardware/software that this team is responsible for are computers, laptops, workstations, thin clients, mobile devices, printers, scanners, workstations on wheels, active directory, ServiceNow ticketing system, Microsoft office 365, Windows 11, etc.
Skills
Desktop, Install, Service, Troubleshooting, Installation
Top Skills Details
Desktop,Install,Service,Troubleshooting,Installation
Additional Skills & Qualifications
Candidates must be highly skilled within customer service and also have prior IT hardware and software experience.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Jackson, MS.
Pay and Benefits
The pay range for this position is $14.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jackson,MS.
Application Deadline
This position is anticipated to close on Jul 9, 2026.

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About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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