Transcend IT Solutions
Transcend IT Solutions

ServiceNow Lead Developer/Administrator

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract W2
Contract Independent
Contract Corp To Corp
12 Months
No Travel Required
Remote
Depends on Experience
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Fitment

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Job Details

Skills

  • ServiceNow
  • ServiceNow Administration
  • ServiceNow Development
  • ITSM
  • ITOM
  • ITAM
  • ITBM
  • SecOps
  • IRM
  • GRC
  • SPM
  • HRSD
  • CMDB
  • CSDM
  • Service Catalog
  • ServiceNow Discovery
  • Service Mapping
  • Service Graph Connectors
  • Incident Management
  • Problem Management
  • Change Management
  • Asset Management
  • User Provisioning
  • Workflow
  • Flow Designer
  • Integration Hub
  • JavaScript
  • Script Includes
  • Business Rules
  • Scoped Applications
  • REST
  • SOAP
  • APIs
  • LDAP
  • Active Directory
  • Entra ID
  • Azure AD
  • SSO
  • MFA
  • RBAC
  • Email Integration
  • MID Server
  • Azure Integration Services
  • Enterprise Integrations
  • DevSecOps
  • CI/CD
  • ATF
  • Automated Testing Framework
  • Source Control
  • DevOps
  • Release Management
  • Platform Architecture
  • CMDB Governance
  • ServiceNow Governance
  • Performance Tuning
  • Instance Health
  • Scalability
  • Upgrade Management
  • Technical Documentation
  • Solution Design
  • Technical Leadership
  • Stakeholder Management
  • ITIL
  • Process Automation
  • Reporting
  • Dashboards

Summary

Position Tittle: ServiceNow Lead Developer/Administrator
Location: Remote
Duration: Long Term
 
Job Details:

Preferred / Years

Industry and project experience with ServiceNow – 8 years
ServiceNow System Administrator and/or and Implementation Specialist certification – 5 years
Technical Documentation including Technical Design, Implementation, and Configuration Plans – 5 years
Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB – 5 years
Technical knowledge is highly desirable in programming e.g. Java, JavaScript, SQL, etc. – 3 years

Minimum Requirements:

Required / Years

Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent – 8 years
Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices – 5 years
Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc. – 5 years
Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies – 5 years
Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff – 4 years

 

DESCRIPTION OF SERVICE

The ServiceNow lead developer/administrator will lead end to end ServiceNow implementation at DFPS. The technical lead/developer will also act as ServiceNow Administrator.

This role is also responsible for the following:

As a lead developer of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation certification. 
Experienced in ServiceNow implementations which span ITIL, ITSM and security/regulatory disciplines

Leverage knowledge and experience to deliver end-to-end automated solutions which include:

User Provisioning process that integrates with internal and external systems
Technical implementation of IT Infrastructure Library (ITIL) processes
Workflow customization
Ticketing
Process automation
Report development
Dashboard creation
System configurations
Experience designing enterprise-scale ServiceNow architecture across ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, IRM/GRC, SPM, and HRSD.
Strong expertise with Common Service Data Model (CSDM), CMDB governance, and Service Graph Connector architecture.
Lead executive and stakeholder discussions regarding architecture decisions, risks, scalability, and modernization opportunities.
Implement DevSecOps, CI/CD, ATF (Automated Test Framework), Source Control, and release governance practices.
Define enterprise CMDB and CSDM strategy and ensure data quality across supported environments.
Provide technical leadership for cloud, identity management, security, and enterprise integrations.
Lead Developer in 5 or more end to end ServiceNow implementation projects
Expert knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
Participate in process flow analysis and process redesign sessions
Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
Knowledge of scripting language, including JavaScript
Experience working with remote teams
Share best practices and be consultative throughout the technical design and implementation of the project
Experience establishing ServiceNow governance frameworks, architecture standards, and platform operating models.
Expert-level JavaScript, Script Includes Business Rules, Flow Designer, Integration Hub, and scoped application development.
Experience implementing ATF, CI/CD pipelines, source control integration, automated deployments, and DevOps processes.
Enterprise integration architecture experience using REST, SOAP, APIs, Azure Integration Services, and event-driven integrations.
Experience with Azure, Entra ID (Azure AD), Identity Governance, MFA, SSO, RBAC, and enterprise security integrations.
Knowledge of platform performance tuning, instance health, scalability, and upgrade management.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91140092
  • Position Id: TISS9943
  • Posted 2 hours ago

Company Info

About Transcend IT Solutions

Our business model has scaled to successful heights on account of the long-lasting and loyal relationship with our clients, partners and candidates who have been pillar foundation of why Transcend IT Solutions is a market leader.

Our team has an outstanding track record of success in project staffing, project development and management, and consulting services. With firsthand experience in these areas, we have a sound understanding of our client’s needs.

Transcend IT Solutions provides assistance with staffing for all Information Technology roles. Providing the best-fit person of the highest caliber is our recruiting team’s goal. Our success is based on longevity of client-candidate relationships. Whether it is an individual team member or an entire team, Transcend IT Solutions will assist you with your staffing needs.

Our consulting services cover all aspects of Information Technology. Our expert consultants provide expertise in the areas of project management, requirement gathering and management, analysis and design, construction, quality control and assurance, and system deployment. As well as being individual contributors, our consultants also provide mentoring, process improvement expertise, and reviews and audits of existing projects.

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