ServiceNow Enterprise Architect

Role: ServiceNow Enterprise Architect

Locations: 100% Remote

Must Have: ServiceNow Architect, Cloud Architecture, ITIL processes, Integration framework, data modelling, ServiceNow Certified System Administrator (CSA), ITIL Foundation Certification

Experience:

• 7+ years in enterprise architecture roles, with at least 3 years focused on ServiceNow.
• Proven experience designing and deploying ServiceNow solutions in large-scale environments.
• Strong background in cloud-centric architecture (Azure, AWS), integration frameworks (APIs, MuleSoft), and data modelling.

Skills:

• Deep knowledge of ServiceNow platform capabilities and limitations.
• Strong understanding of ITIL processes and enterprise service management.
• Excellent communication and stakeholder engagement skills.
• Ability to lead cross-functional teams and manage complex projects.

Preferred Attributes:

• Experience in regulated industries (e.g., life sciences, finance).
• Familiarity with AI integration and citizen development within ServiceNow.
• Strategic mindset with a passion for innovation and digital transformation.

Education & Certifications:

• Bachelor s degree in information technology, Computer Science, or related field.
• ServiceNow Certified System Administrator (CSA) Required.
• ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) Preferred.
• ITIL Foundation Certification Required.
• TOGAF or equivalent enterprise architecture certification Preferred.

Job Description:

• The ServiceNow Enterprise Architect is responsible for designing, developing, and implementing scalable ServiceNow solutions that align with business objectives and ITIL best practices.
• This role serves as a strategic advisor and technical leader, ensuring the ServiceNow platform supports enterprise-wide service management, automation, and digital transformation initiatives.

Key Responsibilities:

Architecture & Strategy:

• Define and maintain the enterprise architecture framework for ServiceNow implementations.
• Lead architecture and design engagements across ITSM, ITOM, IRM, HRSD, and custom applications.
• Develop high-level architecture documents, Visio diagrams, and integration strategies with third-party systems.

Platform Design & Implementation:

• Architect and implement solutions using ServiceNow modules such as Discovery, Event Management, CMDB, Service Portal, and Orchestration.
• Oversee MID Server deployments and ensure secure, optimized communication between ServiceNow and external systems.
• Guide upgrade cycles and implement new release functionalities to enhance platform performance.

Governance & Best Practices:

• Host Design Authority meetings to review and approve technical solutions.
• Establish coding standards, enforce architectural governance, and ensure alignment with enterprise policies.

Stakeholder Collaboration:

• Engage with business and IT leaders to translate strategic goals into technical solutions.
• Lead workshops and educational sessions to promote platform adoption and innovation.
• Mentor junior architects and developers, fostering a culture of excellence and continuous improvement.