Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Strong customer focus and relationship-building skills
Understanding of functional business processes
Foundational project management and lean methodology experience
Technical understanding of infrastructure
Expertise with cloud solutions such as HEC and S/4HANA
Experience with escalation handling and resolution.
Job Details
Baer is looking for SAP Client Delivery Manager for a 12 month Federal Remote Project.
Title: SAP Client Delivery Manager
Location: Remote (Must be based in US)
Duration: 12 months
Rate: All-Inclusive
Alignment: W2 or C2C
Description:
Title: SAP Client Delivery Manager
Location: Remote (Must be based in US)
Duration: 12 months
Rate: All-Inclusive
Alignment: W2 or C2C
Description:
- Lead regular and quarterly business review meetings.
- Deliver KPI-based scorecards to assess performance and customer satisfaction.
- Identify improvement opportunities and align services with customer business needs.
- Communicate SAP Project cloud strategy and encourage cloud adoption.
- Orchestrate customer onboarding and transition projects.
- Manage service and project delivery within scope, budget, and timelines.
- Act as the single point of contact for customer service and support requirements.
- Support root-cause analysis, de-escalate critical situations, and collaborate with client teams when needed.
- Prepare proposals, solution assessments, and service scopes.
- Plan customer releases/maintenance and build IT calendars.
- Ensure execution of Managed Services and Cloud Application Services, including monthly service reporting.
- Identify and support upsell opportunities.
- Partner with sales teams on renewals and deal reviews.
- Support customer satisfaction surveys and SLA service credit reviews.
- Assist with commercial change requests, sizing, and pricing.
- Conduct Cloud Application Services profit reviews and coordinate with internal SAP Project teams.
Requirements:
- 5+ years of professional experience in delivery management, account management, or related roles.
- Strong customer focus and relationship-building skills.
- Understanding of functional business processes (e.g., Logistics, Finance).
- Foundational project management and lean methodology experience.
- Technical understanding of infrastructure, cloud trends, and SAP project cloud models.
- Expertise with cloud solutions such as HEC and S/4HANA.
- Experience with escalation handling and resolution.
- Preferred Certifications : ITIL Foundation (beneficial) and Project Management Professional (PMP) or equivalent
- Bachelor s Degree
Company Overview:
Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.
Baer is an equal opportunity employer including disability/veteran.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.