Role Senior Solutions Engineer (SE)
Duration 6+ Month Contract
Location Dallas, TX (4 Days Onsite)
Hybrid
Phone then video interview
JOB DESCRIPTION – SR SOLUTIONS ENGINEER
The Senior Solutions Engineer (SE) is a key member of the International Technology Team at Wingstop, serving as a strategic technical advisor and restaurant solutions architect for global business partners. This role focuses on solutions architecture and web-native development across both digital platforms and in-store technologies. Additionally, this role will be responsible for designing and implementing end-to-end observability solutions that provide visibility into system performance, reliability, and operational health across above-store systems (e.g., CRM, eCommerce, cloud platforms such as AWS or Google Cloud Platform) and in-store restaurant technologies (e.g., POS and related systems). A successful SE is a collaborative, culturally competent relationship-builder with strong communication skills, strategic thinking, and deep technical acumen. This individual operates with core values such as accountability, transparency, and a passion for learning and sharing knowledge. The SE partners closely with product, engineering, and delivery teams to support initiatives such as new market entries, platform launches, operational modernization, and long-term system scalability and reliability.
REQUIRED SKILLS AND EXPERIENCE
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3–5 years of experience in a technical solutions engineering, platform engineering, or solutions architecture role focused on web, cloud-based, and in-store systems for retail, QSR, or hospitality solutions.
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Working knowledge of in-store restaurant/retail/hospitality technologies, with at minimum a foundational understanding of POS and related systems and how they operate.
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Proven experience designing or implementing observability solutions using tools such as Datadog, Grafana, Splunk, or similar platforms.
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Strong understanding of cloud-native infrastructure (e.g., AWS, Google Cloud Platform, Azure), DevOps practices, and system integration.
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Experience supporting full development and deployment lifecycle execution.
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Experience working with consumer-facing (B2C) digital platforms, including eCommerce and CRM systems.
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Ability to represent the SE team in a professional and collaborative manner to business stakeholders and vendor partners.
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Experience in retail, QSR, or hospitality environments is required.
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