Sr. Technology Support Analyst (VIP)

Job#: 3032941

Job Description:

VIP Desktop Support Lead

Location: Doraville, Georgia (Onsite)

Employment Type: Contract

Summary:

Responsible for developing, maintaining, and supporting complex technical infrastructures, hardware, and system software components. Act as team lead providing expert technical direction. Interface with business stakeholders on complex projects. Provide leadership & support to our executive leadership team.

Major Tasks, Responsibilities, and Key Accountabilities

Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms.

Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures.

Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.

Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.

Interacts with requestors and architects to define system requirements. Translates the requirements into technical specifications. Interchangeably works with technical business-oriented teams.

Implements and maintains tools/applications to ensure systems have sufficient security controls. Evaluates and researches upgrades, patches, and new system functionalities. Researches, plans, and implements new system technologies.

Evaluates new and emerging technologies and methodologies to find faster, cost effective, and more reliable solutions for existing and proposed systems.

Participates in system design. Recommends architectural direction for new operating system functions, hardware features, or application needs to help drive standard and efficient applications and infrastructure design. Aligns the infrastructure roadmap with the application technology strategy, hardware vendor roadmaps, and service capabilities. Leads a team of system engineers and senior system engineers.

Nature and Scope

Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.

Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.

Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.

Primary Work Experience:

5-10 years of experience in Field Support, Desktop Support, or Executive / VIP IT Support

Strong knowledge of Windows, macOS, Microsoft 365, Active Directory, mobile OS (iOS/Android), and collaboration tools

Proficient with IT security standards, A/V conferencing systems, and computer network troubleshooting

Experience supporting executives, senior leadership, or high-profile users

VIP User Support (70%)

Act as the single point of contact for VIP users, ensuring priority handling and coordination for incident resolution

Maintain VIP-specific documentation, preferences, asset records, and support history

Compensation & Benefits

The anticipated pay range for this position is $40.00 to $50.00 per hour. Please note that the final pay rate will be determined by a variety of factors, including the candidate's experience and qualifications. A benefits package is available to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.