Java Production Support Engineer-Alpharetta, GA
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Job Details
Skills
- Charles Web Debugging Proxy Java NoSQL Network Operations Mobile Devices Mobile Testing Network Performance Monitoring Wireless Communication IOS Development LTE Log Analysis Elasticsearch
- (iOS/Android) and IoT device logs to identify operational gaps
- troubleshoot mobile network connectivity (5G/LTE/Wi-Fi)
- and isolate client-side vs. server-side bugs. Automation & Scripting: Develop robust automation scripts using UNIX shell scripting and SQL (Oracle & MS SQL Server) to resolve production software issues affecting mobile users. Data Visualization & Performance Monitoring: Write Elastic Search and Splunk queries to monitor mobile app event logs
- track application crash rates
- create operational dashboards
- and establish proactive alerting systems. Network & Device Diagnostics: Utilize specialized engineering tools (including MARS
- MTAS
- RTT
- Handset Analyzer
- Iris
- TrueCall
- and ACSS) to monitor network logs
- evaluate mobile device connectivity
- and proactively fix performance anomalies. Telemetry & Connected Systems: Analyze customer-reported performance issues involving vehicular telematics devices and their integration/interaction with the companion mobile application. Reporting & Insights: Design and automate daily
- weekly
- and monthly SQL reports for business stakeholders to track mobile app operational metrics and reduce reporting redundancy.
Summary
Need on our w2
Verizon client
*Java Production Support Engineer*
Location -Alpharetta, GA
*Need who can go hybrid to Atlanta GA*
Job Details
Skills
Charles Web Debugging Proxy
Java
NoSQL
Network Operations
Mobile Devices
Mobile Testing
Network
Performance Monitoring
Wireless Communication
IOS Development
LTE
Log Analysis
Elasticsearch
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Summary
Job Responsibilities
Tier 4 Mobile & Engineering Support: Provide advanced diagnostic and technical support for complex, escalated mobile application, device, and platform issues.
Mobile App Log Analysis & Triage: Conduct deep-dive analysis of mobile client logs (iOS/Android) and IoT device logs to identify operational gaps, troubleshoot mobile network connectivity (5G/LTE/Wi-Fi), and isolate client-side vs. server-side bugs.
Automation & Scripting: Develop robust automation scripts using UNIX shell scripting and SQL (Oracle & MS SQL Server) to resolve production software issues affecting mobile users.
Data Visualization & Performance Monitoring: Write Elastic Search and Splunk queries to monitor mobile app event logs, track application crash rates, create operational dashboards, and establish proactive alerting systems.
Network & Device Diagnostics: Utilize specialized engineering tools (including MARS, MTAS, RTT, Handset Analyzer, Iris, TrueCall, and ACSS) to monitor network logs, evaluate mobile device connectivity, and proactively fix performance anomalies.
Telemetry & Connected Systems: Analyze customer-reported performance issues involving vehicular telematics devices and their integration/interaction with the companion mobile application.
Reporting & Insights: Design and automate daily, weekly, and monthly SQL reports for business stakeholders to track mobile app operational metrics and reduce reporting redundancy.
Tool Development: Develop software utilities, mobile test tools, and minor product features under the guidance of senior developers.
Job Requirements
Experience in engineering operations, technical support, or network operations.
Experience in technical customer support or production operations for consumer-facing mobile applications (iOS and Android).
Experience developing software applications and technical solutions.
Technical Skills:
Mobile Diagnostics: Proven experience analyzing mobile application crash logs, API network traffic, and using mobile monitoring or debugging tools (e.g., Charles Proxy, Firebase Crashlytics, Android Logcat, or Xcode Console).
Database Operations: 3+ years of experience writing advanced SQL queries and managing database operations (Oracle, MS SQL Server).
Programming Languages: 2+ years of hands-on experience with Java, C, or other high-level computer programming languages commonly used in mobile and embedded systems.
Data Analysis Tools: Proficient in data indexing and visualization tools like Splunk, Elastic Search, and Kibana (NoSQL experience is highly desirable).
Systems & Scripting: Strong working knowledge of UNIX shell scripting and core automation practices.
Education: Bachelor’s or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.
- Dice Id: 91142794
- Position Id: 9025884
- Posted 1 day ago
Company Info
About SSTech LLC
SSTech LLC specializes in IT consulting, focusing on understanding client needs and providing skilled professionals to meet those requirements. Whether it’s through project-based consulting, staff augmentation, or full-scale IT solutions, the firm likely works closely with clients to identify technology gaps and deliver the right talent and expertise.
SSTech LLC is a dynamic and rapidly growing IT staffing and consulting firm headquartered in Irving, TX. With years of experience in the industry, we specialize in delivering innovative technology solutions and augmenting our clients’ IT teams with top-tier professionals. We pride ourselves on our commitment to integrity, honesty, and excellence in service.
Founded on the core values of integrity, technological insight, and customer satisfaction, SSTech LLC has built a reputation for providing reliable, high-quality IT staffing solutions. Our team works closely with clients to understand their unique needs and ensure that the right talent is deployed at the right time, empowering businesses to achieve their technology goals.Whether you’re looking to expand your IT staff, implement a cutting-edge technology solution, or need specialized expertise for a critical project, SSTech LLC is your trusted partner in success
SSTech LLC provides premier IT staffing services designed to help businesses develop and deploy innovative IT solutions that reduce costs and enhance performance across large enterprises worldwide. Our primary focus is on building mission-critical business applications engineered for optimal performance, scalability, and reliability.
With a deep understanding of the complexities facing modern enterprises, SSTech LLC ensures that our IT solutions not only meet the current needs of our clients but are also flexible and scalable to adapt to future demands. We specialize in delivering high-performance systems that are built to scale predictably, while maintaining the highest levels of reliability, security, and efficiency.
Whether you’re looking to streamline operations, enhance productivity, or develop cutting-edge applications, SSTech LLC is your trusted partner for building technology solutions that power business success on a global scale.
We are driven by core value and we are confident that when you select us as your IT Business Solutions Partner, we help businesses to move forward , faster by combining deep industry experience and frictionless technology delivery. Businesses today require transformational change at a scale and speed that defies traditional ways of working. We spark change through our digital transformation hub that delivers deep digital engineering and industry expertise through client-specific and integrated agile scrum teams.The SSTech LLC team is focused on delivering customer satisfaction by providing world-class IT services to the dynamic and developing high-technology market
SSTech LLC is a dynamic and fast growing company with headquarters in Dallas, Texas, USA. Through close relationships with partners , SSTech LLC has an extended presence in India.
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