Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you! \\n\\nAppleCare Technologies BPR is responsible for driving and delivering cross-functional technology projects across all AppleCare business areas, including Sales, Service, and Support. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide.\\n\\nAppleCare Technologies Business Process Reengineering (BPR) is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Support, Supply Chain, and Logistics. We build strong technical relationships across the company and stitch AppleCare systems and processes enterprise-wide, from hardware repair engineering and diagnostics platforms to service quality and customer systems.\\n\\nAs a BPR Project Manager you will plan, mobilize, and execute mid to large scale technical projects and programs, ensuring system solutions are architecturally sound, rigorously tested, and that organizations are ready for process and technology changes. You will be the technical prime mover of your projects, owning scoping, requirements definition, solution design participation, technology selection, resource planning, communications, project governance, risk management, and change readiness.\\n\\nYou will bring engineering depth to your partnerships with diagnostics engineers, hardware Technical Program Managers (TPMs), solution architects, and Information Systems and Technology (IS&T) teams, building trust through shared technical language and driving accountability across complex, globally dispersed programs. The ideal candidate combines a formal engineering background with a proven track record managing large-scale technical programs that span multiple engineering and business functions across global organizations.
As a BPR Project Manager, you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate has experience leading large global technology projects that interweave multiple functional teams and systems.
Bachelor's degree in a business or engineering related field.\n3+ years of experience working in a Customer Support business with a focus on tools and systems.\nDelivery of enterprise-level Digital Transformation initiatives, using new technologies including Generative AI.\nEstablishment of project structures for optimal return on investment, including coordinating cross-project initiatives or large-scale programs.\nManagement and delivery of large cross-functional systems projects.\nExperience presenting project updates and strategic plans to cross-functional stakeholders at all levels.\nSupport of system configuration, architecture, and software development life cycles.\nInvolvement in global projects incorporating regional and country-specific details.\nExperience collaborating with data scientists and solution architects to clarify objectives and define execution plans.\nAvailability to occasionally travel and work off-hours or weekends to support projects, as needed.\n
7+ years of experience implementing global enterprise scale technology solutions, including customer-facing Generative AI experiences.\nKnowledge of service, support, supply chain, and warranty contract sales and operations.\nProject management certification (PMP or similar accreditations).\nGraduate degree in a business or engineering related field.\nAbility to navigate ambiguity and build trust between technical and non-technical groups.\n
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90733111
- Position Id: a9f3a003bfde852e8e6463327a643b2e
- Posted 2 days ago
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