Support Operations Analyst IV

RESPONSIBILITIES:
A client with Kforce is seeking a Support Operations Analyst IV to join their team in Mountain View, CA. This is a contract role (BPO), minimum 3 months (potential extension to 6+ months). The candidate will start as soon as possible.

Summary:
The team the individual will be working on is Money Payments/Sales Analytics. The client's Money team is seeking a highly skilled Business Intelligence Contractor to support our Payments business. We are currently unifying our data landscape to support both outbound and inbound sales motions for existing and net-new clients.

We are looking for a data expert to accelerate our transition to a consolidated reporting framework. You will work alongside our internal Data Science team to refresh our data infrastructure, migrate legacy reporting, and build a robust "source of truth" visualization suite in Qlik.

As a BI and Data Integration Analyst for the Sales Analytics team, you will be responsible for ensuring timely, relevant, and accurate data is regularly processed, analyzed, and made available to analysts and sales leaders. It involves creating and maintaining a wide array of data-related business processes and dashboards.

Qlik Dashboard Build:
* Develop a consolidated Qlik dashboard for Payments business performance, starting with self-service capability and evolving into standardized fixed views for key audiences
* Implement KPI definitions, filtering, drill-downs, and performance optimizations for speed and usability
* Apply best practices for Qlik app structure, data modeling, and reload strategies

Data Unification & Refresh (Reuse + Rework Existing Pipelines):
* Assess and reuse existing data pipelines powering current dashboards; rework them as needed to ensure alignment to analytics sources of truth
* Expand pipelines to include additional data points required for sales motions (inbound/outbound), client segments, and performance insights

REQUIREMENTS:
* Deep Qlik Expertise: Proven experience developing complex dashboards and visualization solutions within Qlik (Qlik Sense/QlikView); You must be comfortable building for both self-service users and fixed reporting
* Strong SQL & Data Manipulation: Proficiency in writing complex SQL queries; You must be able to modify existing code, debug queries, and handle data transformation/ETL tasks independently
* Data Visualization Best Practices: A strong eye for UX/UI in dashboards. You know how to tell a story with data, not just display numbers
* Speed & Agility: Ability to jump into an existing codebase, understand the logic quickly, and start contributing immediately with minimal handholding

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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