Judge Group, Inc.
Judge Group, Inc.

Field Service Tech IV

Westminster, CO, US • Posted 1 day ago • Updated 3 hours ago
Contract Independent
On-site
USD $36.00 - 38.42 per hour
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Job Details

Skills

  • Field Service
  • Root Cause Analysis
  • Management
  • Computer Hardware
  • VoIP
  • Printers
  • Issue Tracking
  • Knowledge Base
  • Security+
  • Leadership
  • Microsoft Office
  • Remote Support
  • ServiceNow
  • Active Directory
  • Microsoft SCCM
  • Software Deployment
  • Computer Networking
  • Virtual Private Network
  • Laptop
  • Communication
  • Customer Service
  • Security Clearance
  • Technical Support
  • Microsoft Windows
  • Mobile Devices
  • Privacy
  • Marketing

Summary

Location: Westminster, CO
Salary: $36.00 USD Hourly - $38.42 USD Hourly
Description:
Title: Field Service Technician IV
Location: Westminster, CO
Duration: 6 Months
Max Pay Rate: $38.42

About the Role

We are seeking an experienced Field Service Technician IV to provide on-site IT support across multiple local sites. This position involves supporting a diverse user base, including both local and remote employees, and delivering high-quality technical assistance in a fast-paced environment.

Key Responsibilities
  • Provide technical support for hardware, software, and networking issues for both local and remote users.
  • Perform root-cause analysis and resolve issues or escalate appropriately.
  • Deliver A/V support for conference rooms and meeting spaces.
  • Provide high-touch support to executive-level end users.
  • Manage end-user hardware moves, adds, and changes.
  • Configure new systems and support workstation refresh cycles.
  • Support mobile devices, VoIP phones, printers, and VPN connectivity.
  • Ensure timely resolution of tickets according to SLAs.
  • Document work performed within the ticketing system.
  • Create and update Knowledge Base articles as needed.
  • Provide occasional after-hours or surge-support when required.
  • Travel between multiple local sites as necessary.


Required Skills
  • CompTIA Security+ certification
  • Experience supporting senior/executive leadership
  • Ability to work independently or within a team
  • Strong proficiency with:
    • Windows 11 OS
    • Microsoft 365 (Teams, Intune, OneDrive)
    • Remote support tools
    • Online ticketing systems (e.g., ServiceNow)
    • Active Directory
    • SCCM for software deployment
  • Basic networking troubleshooting skills
  • Experience resolving VPN issues
  • Experience imaging laptops and joining systems to domains
  • Excellent verbal and written communication skills
  • Strong customer service mindset


Experience Requirements
  • High School diploma and 4+ years of IT support experience (or equivalent).
  • Must be able to obtain and maintain a Top Secret/SCI clearance.
  • Demonstrated experience in end-user support across Windows 10/11 environments.
  • Experience supporting mobile devices and remote users.
  • Ability to work effectively in a collaborative team environment.
  • Must be able to travel between local sites as needed.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1125643
  • Posted 1 day ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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