Salesforce Technical Architect (Genesys Cloud) - Fully Remote !!

Role: Salesforce Technical Architect (Genesys Cloud)

Location: Boston, MA – Remote

Contract Duration: 12 Months

Experience: 10+ Years

Work Authorization: Independent Visa

Salesforce: Salesforce Architecture, Service Cloud, Sales Cloud, Experience Cloud, Financial Services Cloud, Apex, LWC, Visualforce, SOQL, SOSL, Flows, Approval Processes, Validation Rules, Platform Events, Batch Apex, Queueable Apex, Future Methods, Scheduled Jobs, Salesforce Security, Data Modeling, Sharing Architecture, Governor Limits, DevOps and CI/CD.  

Genesys: Genesys Cloud CX, Genesys Engage, Open CTI, CTI integrations, IVR, ACD, Skill-Based Routing, Intelligent Call Routing, Agent Presence, Screen Pop, Click-to-Dial, Call Logging, Interaction History, Call Recording, and omnichannel contact-center integrations.

Architecture & Integration: Enterprise CRM Architecture, HLD/LLD, Enterprise Integrations, Application Modernization, Technical Governance, Security Architecture, Performance Optimization, Contact Center Transformation, and API/integration design.

Required Experience & Qualifications:

·        10+ years of professional experience working with the Salesforce platform.

·        Minimum 3 years of experience in a Salesforce Architecture or Technical Architect capacity.

·        Hands-on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage.

·        Strong background implementing and architecting Salesforce Service Cloud solutions.

·        Experience designing and delivering large-scale, enterprise CRM platforms.

·        Strong understanding of Salesforce security, data architecture, integrations, and performance optimization.

·        Excellent communication, presentation, stakeholder engagement, and technical leadership skills.

·        Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

·        Experience working with enterprise application modernization and contact-center transformation initiatives.

·        Previous experience with Genesys is highly desirable.

Core Responsibilities:

·        Salesforce Solution Architecture

·        Define end-to-end Salesforce architecture based on business, technical, security, and scalability requirements.

·        Design solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.

·        Establish architectural standards, technical governance, and Salesforce development best practices.

·        Lead architecture workshops, design reviews, and technical governance sessions.

·        Produce and maintain High-Level Design (HLD) and Low-Level Design (LLD) documentation.

·        Conduct application architecture, code, security, and integration reviews.

·        Identify opportunities to modernize existing Salesforce implementations and enterprise applications.

·        Ensure solutions are scalable, maintainable, secure, and aligned with enterprise architecture standards.