Job Title: Customer Advocacy Coordinator
Location: 100% Remote Role
Duration: 6+ Months to start with
Duties:
We’re looking for a Customer Marketing Specialist to support and scale customer advocacy, reference management, and customer engagement programs. This is a contractor position ideal for an early-career marketing professional looking to gain hands-on experience in customer advocacy, customer marketing, and cross-functional program management within a fast-growing enterprise technology company. This role will help manage customer storytelling, reference fulfillment, and advocacy initiatives that support sales, public and analyst relations, and marketing activities.
You’ll partner cross-functionally with sales, product marketing, corporate communications, and field marketing teams to help identify customer champions, manage advocacy workflows, and deliver a best-in-class customer experience. This is an excellent opportunity for an early-career marketing professional who is highly organized, collaborative, and excited to grow within a fast-paced environment.
HOW YOU’LL SPEND YOUR TIME HERE:
Support the day-to-day execution of the customer advocacy program
Lead the UserEvidence Advocacy hub including customer recruitment and driving engagement activities[CV1.1][CG1.2]
Secure third-party customer reviews through platforms such as Gartner Peer Insights and G2
Conduct sales outreach to identify customers for speaking opportunities, external quotes, and advocacy activities
Source and build targeted customer lists based on products, industries, use cases, and strategic initiatives
Create and maintain customer speaker profiles, tagging, attributes, and reference content within ReferenceEdge while supporting ongoing data management initiatives and additional platform projects as needed
Be creative and introduce fresh ideas, strategies, and processes
Use AI tools and modern workflows to improve productivity and efficiency
Skills:
WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
2–5 years of experience with customer reference programs, customer marketing, or advocacy marketing functions
Demonstrated success building strong relationships and working collaboratively across teams
Strong program and project management skills; ambitious, organized, and eager to learn
Ability to manage multiple priorities and adapt quickly to changing business needs
Excellent oral and written communication skills with an innate attention to detail
Results-oriented, independent thinker focused on execution and follow-through
Experience working with enterprise SaaS or technology companies preferred
TOOLS & TECHNOLOGIES (GOOD TO HAVE[CV2.1][CG2.2]):
UserEvidence Advocacy
ReferenceEdge
Salesforce
Jira
AI tools such as Claude
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