Name of position: Field Technician
Location: Philadelphia PA 19113
Position overview / Statement of Work
We are seeking a technician to provide hands-on, first response support for passenger-facing technology in
the airport. This position requires a lot of walking in the terminals to observe, identify, correct and report
technology issues, ensuring systems remain operational and presentable for passengers and stakeholders.
Key Responsibilities/Work Activities:
Operational Support
- Perform daily walk-throughs of terminals to monitor passenger-facing equipment is operational.
- Respond to system alerts, trouble tickets, or work orders assigned by the Airport Systems Team.
- Replace, reboot, or reconfigure digital display hardware, controllers, media players as required.
- Support installation, testing, and calibration of smart restroom technology (people counters, sensors, feedback tablets, QR codes).
- Perform other technical or operational tasks as reasonably assigned to support the uptime and appearance of passenger-facing systems.
Preventive Maintenance
- Perform periodic inspections and cleaning of display and sensor equipment.
- Conduct preventive hardware and connectivity checks in accordance with PHL s
- maintenance schedules.
- Report and document any observed degradation, hardware faults, or environmental
- concerns (e.g. heat, moisture, vibration).
- Documentation
- Update asset tracking records and systems documentation (including device IDs, locations, and serial numbers).
Work Environment & Physical Demands
- Airport Setting: The technician will operate within the PHL Airport campus and ancillary
- buildings, including landside (public) and airside (secure) areas.
- Physical Activity: This is a high mobility role. The assigned staff must be able to:
- Walk long distances (potentially 5 10 miles per shift) across multiple terminals.
- Stand or remain on their feet for extended periods.
- Lift and carry equipment.
- Climb ladders or utilize step stools to access ceiling-mounted equipment or high-wall displays.
- Scheduling & Flexibility: While primary support follows standard business hours, the
- technician may be required to support after-hours maintenance windows or emergency repairs to minimize disruption to passenger flow.
Skills/experience of the assigned staff: Required
- Ability to handle urgent requests or solve unexpected problems in the field.
- 2-3 years of experience in IT field operations, systems support, or similar hands-on technical role.
- Familiarity with digital signage systems, controllers, and other smart technology.
- Basic understanding of IP networking, cabling standards, and troubleshooting tools and techniques.
- Ability to work independently in an active airport environment and communicate clearly with team leads.
- Comfortable working with HDMI/DisplayPort, CAT6, and PoE devices.
- Comfortable interacting professionally with Airport Operations, Facilities, vendors, and sometimes airline partners.
- Ability to obtain an airport security badge (SIDA).
Highly Desired/Preferred
- Experience supporting systems that must maintain near 24/7 availability.
- Experience supporting large-scale digital signage deployments.
- Experience managing a digital content management system.
- Skilled at clean installations, cable dressing, labeling, and rack/closet organization.
- Familiarity with LCD/LED panel troubleshooting (driver boards, panel failures)
- Understanding the urgency of outages in mission-critical scenarios.
- Knowledge of Windows operating system required
- Experience with Microsoft Office: Word, Excel
- Experience imaging a computer
- Strong knowledge in PC hardware
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