100% Remote || Technical Delivery Manager With POS

Position : Technical Delivery Manager

100% Remote

Sourcing Notes-

Program manager who is very strong technically.

Who knows implementation & integration - POS

We are seeking an accomplished Technical Delivery Manager to lead the large-scale implementation and integration of our next-generation Restaurant Technology Platform, encompassing Point of Sale (POS), Inventory, Labor Management, Makeline Optimization, and Driver Dispatch solutions. This individual will drive architecture, API integration, and system interoperability across a complex multi-vendor ecosystem with 100+ integrations spanning internal systems, franchisee tools, and third-party partners.

The ideal candidate has deep technical expertise, proven leadership in enterprise-scale restaurant or retail technology rollouts, and the ability to orchestrate complex cross-functional programs involving product engineering, infrastructure, integration, and operations.

Key Responsibilities:

Technical Leadership & Architecture

Lead technical delivery across POS, Inventory, Labor, Makeline, and Dispatch systems ensuring scalability, reliability, and interoperability.
Govern and drive API strategy, architecture standards, and data integration frameworks across 100+ internal and external systems.
Collaborate with engineering and vendor teams to establish secure, real-time data exchange between restaurant systems, digital channels, and enterprise platforms.
Oversee technical validation, configuration, and integration testing during pilot and rollout phases.
Propel creation of architectural blueprints, interface sClientifications, and system flow documentation for all integrations.

Program Management & Execution

Manage full lifecycle delivery of the restaurant technology platform, from discovery through pilot, scale, and stabilization.
Oversee cross-functional program plans, schedules, and dependencies across multiple vendors and internal technology teams.
Maintain a unified program roadmap and technical dependency tracker across POS, middleware, and third-party services.
Drive governance through structured weekly technical syncs, risk reviews, and architecture steering committees.
Ensure program milestones are met on time and within budget while maintaining a high degree of technical quality and performance.

Vendor & Integration Oversight

Partner with vendors (POS, middleware, labor, dispatch, inventory) to define API sClientifications, SLAs, and performance benchmarks.
Validate vendor architectures for alignment with enterprise security, scalability, and integration standards.
Manage and prioritize integration backlog across 100+ interfaces, including POS, delivery aggregators, ERP, financial systems, and digital channels.
Coordinate joint technical workshops and design sessions to align on implementation details and deployment readiness.
Lead incident management and RCA for technical issues arising from integrations or data inconsistencies.

Collaboration & Leadership

Partner with enterprise architecture, cloud infrastructure, and DevOps teams to ensure modern, resilient, and secure system designs.
Act as the bridge between business owners and technical teams translating business requirements into executable technical workstreams.
Mentor project engineers, integration leads, and analysts in best practices for enterprise-scale integrations and rollout delivery.
Drive alignment across global IT, Operations, and vendor partners to ensure unified deployment and support strategy.
Present program updates, technical status, and key decisions to executive leadership and steering committees.

Qualifications

Required

10+ years of experience in technical program or project management roles leading enterprise-scale system implementations.
Deep experience with API-driven architectures, integrations, and data exchange between large-scale POS, labor, inventory, or retail platforms.
Strong technical fluency able to engage with engineers and architects on system design, APIs, data schemas, and middleware.
Proven experience with multi-vendor orchestration and complex rollout programs in QSR or retail environments (1,000+ sites).
Demonstrated success leading integration projects involving 100+ internal and external systems.
Excellent communication skills, with ability to convey complex technical topics to both executive and engineering audiences.
Hands-on experience with Jira, Confluence, integration monitoring, and CI/CD delivery pipelines.

Preferred

Bachelor s or Master s degree in Computer Science, Engineering, or related field.
Certifications such as PMP, PgMP, or Agile (SAFe, Scrum Master) preferred.
Experience with integration platforms (MuleSoft, Dell Boomi, Apigee, Azure Integration Services, etc.).
Familiarity with PAR Brink, NCR, S4D, Fourth, R365, Deliverect, or similar restaurant technology ecosystems.
Knowledge of data security, compliance, and authentication frameworks (OAuth, SSO, PCI DSS, SOC 2).

Success Indicators

Seamless deployment of integrated restaurant technology stack across 3,000+ sites.
API reliability and uptime exceeding 99.9% with near real-time data synchronization.
Reduction in manual processes and system discrepancies through robust integrations.
Positive stakeholder feedback across IT, Operations, and franchisee teams.
Timely and cost-effective delivery of complex, multi-system integrations with minimal disruption to restaurant operations.

Thanks and regards

Sonali Silswal

Email: Sonali.silswal

Contact : Phone: , Ext - 109

Address: 2591 Dallas Pkwy, Ste 300, Frisco, TX 75034
Website: