Senior Technical Analyst - Genesys & Intradiem Integration and Support / Information Systems Architecture / Hybrid (3 Days Onsite) / Charlotte, NC Our client is a leading organization within the financial services industry. Based out of Charlotte, NC, they are looking to hire a Senior Technical Analyst - Genesys & Intradiem Integration and Support on a contract basis. This is a 6-month engagement with the potential for extension.
This is an opportunity to play a critical role in modernizing and optimizing enterprise contact center operations. The team is seeking a hands-on technical leader with deep expertise in Genesys Cloud CX and Intradiem who can drive integrations, influence architecture decisions, and collaborate across security, operations, and vendor teams. You'll have the opportunity to design scalable solutions, support enterprise-level initiatives, and contribute throughout implementation and post-production stabilization while working alongside highly visible stakeholders.
Contract Duration: 6 Months (Potential Extension)
Required Skills & Experience
- 5+ years of experience in systems architecture or technical analysis
- Deep knowledge of Genesys Cloud CX including call routing, IVR/voice flows, APIs, and platform administration
- Experience with Intradiem workforce automation and contact center integrations
- Expertise with REST APIs and webhook-based integrations
- Ability to create Architectural Design Documents, solution blueprints, and data flow diagrams
- Experience with Visio, Confluence, JIRA, or similar documentation tools
- Familiarity with workforce management platforms and contact center environments
- Understanding of enterprise security reviews, data privacy, and compliance requirements
- Experience collaborating with architecture, operations, security, and third-party vendors
Desired Skills & Experience
- Genesys Cloud CX certification
- Experience within financial services or other regulated industries
- Agile or hybrid delivery experience
- Hypercare and post-deployment support experience
- Strong communication and stakeholder management skills
What You Will Be Doing
Tech Breakdown - Genesys Cloud CX
- Intradiem
- REST APIs and webhooks
- Workforce Management platforms
- Enterprise architecture and integration solutions
- Visio, JIRA, and Confluence
- Security and compliance frameworks
Daily Responsibilities - Analyze complex business requirements and translate them into technical solutions
- Design and document enterprise integration architectures
- Develop technical specifications, system models, and solution blueprints
- Coordinate with internal architecture, security, and operations teams
- Partner with external vendors throughout solution delivery
- Support implementation activities and post-deployment stabilization
- Communicate architectural decisions to technical and business stakeholders
- Ensure solutions align with enterprise standards and compliance requirements
You will receive the following benefits: - Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
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