Imaging Technician

Job Title: Imaging Technician

Location: Leesburg, VA

Type: Contract

Contractor Work Model: Onsite – onsite
 

Responsibilities

• Perform full clean-image Windows 11 reimaging of laptops and desktops using client-provided images, tools, and procedures in an SCCM-based enterprise deployment environment.
• Conduct deskside pickup and return of end-user devices in accordance with booking, handoff, and return-to-service procedures.
• Complete manual user-data backup to approved locations prior to reimaging, including OneDrive and network-share backup steps as directed, and verify backup completion before device processing.
• Initiate and monitor SCCM imaging workflows; confirm successful completion of automated driver and BIOS steps; and perform post-image validation prior to return-to-service.
• Reinstall, configure, and validate required non-standard, licensed, and specialty applications; coordinate with designated client technical contacts when license keys, activation codes, or elevated access are required.
• Restore local data and remediate missing drivers or application issues after imaging as needed within technician-level scope.
• Issue, collect, wipe, and reimage loaner laptops between user assignments and maintain accurate loaner-tracking records.
• Complete pickup checklists, handoff forms, return-to-service checklists, employee sign-offs, scanned documentation, and required status updates in ServiceNow or other designated tracking systems.
• Perform basic functional testing, including network, Wi-Fi, internet, peripherals, and core application validation at handoff.
• Maintain high first-pass quality, minimize post-deployment rework, and support timely completion of assigned device volumes across multiple client sites.
• Support limited night, weekend, or after-hours work when required for selected devices, restricted-access environments, or operationally constrained work windows.
• Comply with all badging, security, confidentiality, access-control, and onsite conduct requirements.

Requirements

• 3+ years of experience in enterprise desktop support, hardware refresh, endpoint deployment, imaging, migration, or field services required.
• Hands-on experience with Windows laptop/desktop imaging and post-build support in an enterprise environment; direct SCCM/MECM imaging or task-sequence experience is strongly preferred.
• Demonstrated experience performing user-data backup, application reinstall and validation, local data restore, and technician-level remediation after imaging or refresh events.
• Experience working within structured SOPs, checklists, ticketing systems, and documentation-heavy workflows with a high degree of accuracy.
• Strong end-user support skills, including deskside communication, device handoff, expectation setting, and professional issue resolution.
• Ability to manage multiple devices and priorities in a high-volume rollout environment while maintaining quality and timeliness.
• Ability and willingness to work full-time onsite and travel locally between project locations in Washington, DC and Northern Virginia as needed.
• Ability and willingness to support limited night, weekend, or after-hours work when required by device type, access restrictions, or operational windows.
• Ability to obtain and maintain required badges, proximity cards, and NDA/security compliance for controlled-access client facilities.
• Strong written and verbal communication skills, strong follow-through, and dependable attendance.