Service Desk Manager (ITIL 4 Certified)

Washington D.C., DC, US • Posted 6 days ago • Updated 6 days ago
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Authorization
  • Change Request Management
  • Communication
  • Continuous Improvement
  • FOCUS
  • IT Service Management
  • ITIL
  • Leadership
  • Management
  • Regulatory Compliance
  • SLA
  • Service Desk
  • Service Operations

Summary

Service Desk Manager (ITIL 4 Certified)Location: Washington, DCWork Authorization:

Job SummaryWe are seeking a Service Desk Manager to lead the Technical Service Desk operationsand oversee the full lifecycle of IT incidents and problems. This role ensures efficientservice delivery, operational stability, and adherence to IT service management bestpractices.

Key Responsibilities Lead and manage the IT Service Desk team and daily operations Oversee incident, problem, and service request management processes Ensure SLA compliance and service quality standards Drive continuous improvement in IT service delivery Coordinate with infrastructure and application teams for issue resolution

Required Skills & Qualifications Strong practical experience with ITIL 4 Framework (Service Operation focus) ITIL 4 Foundation Certification (required) Experience managing enterprise-level IT service desks Strong leadership and communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10279020
  • Position Id: 8992297
  • Posted 6 days ago
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