Job DescriptionSystem Analysts support the long-term goals of the Office of Administrative System Transformation (OAST) through consultation, process improvement and digital transformation. Responsible for providing the functional expertise on OAST software applications and integrations, evaluating business processes, making recommendations, developing innovative solutions, and improving processes using digital standards and technology. Maintains and optimizes existing platforms as well as plans, manages, and facilitates installation of small/medium sized software programs across multiple business systems within OAST. Performs break/fix or issue resolution, optimization sprint work, system maintenance, and implements leading practices. Intermediate background in human resources, supply chain, finance, engineering, or healthcare, with expertise in digital , including modern analytics, process automation, application programming interfaces and product management is required. Understands strategic product direction to inform Mayo product roadmaps. May provide documentation to support project design and workflows to facilitate or lead teams in the implementation of projects, processes, change requests/enhancements, or training concepts. Participates in design decisions and engages in the testing of system enhancements relative to more complex small and medium technical issues and vendor releases prior to production implementation. Validates that testing is of high quality and complete. Utilizes My Oracle Support (MOS) or other vendor support tools and drives ticket resolution with vendor(s). Works with appropriate stakeholders in OAST, IT, Core Domains, and Operations. Works with systems vendors and external/internal stakeholders to identify issues and attain resolution for completeness, correctness, clarity, and satisfaction of stated requirements. Initiates solutions through understanding of data and database structure (i.e., clinical and non-clinical systems) to provide resolution for complex issues. Responsible for creating and maintaining functional design documents for integrations, conversions, fast formulas and reporting and analytics solutions, and partners with appropriate technical resources to create and update technical design documentation. Validates requirement information with the stakeholders to ensure completeness, correctness, and clarity. Validates solutions to ensure it satisfies the stated requirements. Troubleshoots systems software and technical issues and oversees resolutions. Assists in redesigning systems and workflows. Participates in acquisition discussions relative to computer systems. Estimates non-IT resource allocation for software enhancements and develops project timeline to coordinate with other competing projects. Leads and coordinates effective business meetings with participants throughout Mayo Clinic. Assists in documenting changed processes and ensures changes are incorporated into training and internal control materials for staff and other users. Understands and is accountable for ensuring a control environment is maintained to preserve Mayo Clinic's Standard of Ethics and minimize financial and legal risks for the organization. Ensures applicable systems meet and comply with federal and state requirements. Stays abreast of regulatory changes and makes changes, in collaboration with OAST, Operations, and IT colleagues, as necessary through a detailed project process. Additionally, Analysts on the team may be responsible for maintaining the project portfolio advising on strategic initiatives and tracking value. May be required to provide 24/7 on-call support.
QualificationsBachelor's degree with minimum of 4 years of relevant experience. Relevant experience is considered in administrative areas such as HR, Finance, Supply Chain, Healthcare or Information Technology. In lieu of degree, H.S. Diploma and 8 years of relevant experience may be considered.
Prefer previous systems and process flow knowledge within Supply Chain, Finance, and Human Resources. Previous healthcare experience and broad knowledge of administrative systems required. Proficiency with Microsoft Office software required. Must be customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities, and able to work independently. Must possess leadership skills. Knowledge and experience in systems analysis and design, project management, process management or engineering, software testing, and systems documentation preparation preferred. Knowledge of SQL and operating systems preferred. Experience with system workflow (LEAN and Six Sigma) processes and knowledge of department systems such as, but not limited to Oracle and UKG is preferred.
System certification preferred but not required (e.g., Oracle certification).
The preferred candidate will have experience with Timekeeping and Absence in UKG Pro WFM (aka UKG Dimensions).This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.About UsWhy Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights - Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
About the TeamJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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