IT Support Specialist - Senior

BEAUMONT, TX, US • Posted 20 days ago • Updated 2 hours ago

Full Time

On-site

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Security Clearance
Tier 2
Tier 3
Asset Management
IOS Development
Software Troubleshooting
Mobile Devices
Recovery
IMAC
BMC Remedy
ServiceNow
Problem Solving
Bomgar
Microsoft SCCM
Fluency
Computer Networking
Domain Management
Communication
Customer Service
Multitasking
Scheduling
Computer Hardware
OS X
Microsoft Windows
Smart Card
Microsoft Office
Virtual Private Network
Active Directory
Thin Client
VTC
IT Service Management
Technical Support
Network+
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2601329

Location: BEAUMONT, TX, US

Date Posted: 2026-02-10

Category: Information Technology

Subcategory: Site Support

Schedule: Full-time

Shift: Day Job

Travel: Yes, 25 % of the Time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is seeking a Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.

THIS IS AN ONSITE ROLE IN Beaumont TX.

The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Remote and Deskside Experience troubleshooting hardware and software issues.
Troubleshooting Microsoft Windows with latest Windows OS.
Possess familiarity with MAC OS.
Installation and configuration of new machines in a Windows environment.
Smart cards / PIV cards (general knowledge).
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
Provide Remote Tool Support.
Conference Room / VTC Setups.
Travel to various field sites is required, and reliable and independent transportation will be needed.
Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
Updates status of queued service requests with the IT service management system.

Qualifications

REQUIREMENTS:

Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience.
7 years of Technical, deskside support.
HDI Technical Support Professional required within six (6) months of employment.
Certifications desirable but not required include A+, Net+, Secure+.
Must be reliable and have independent transportation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2601329
Posted 20 days ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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