Qualifications:
- Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline; Master's degree preferred
- 10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud-native application development
- 5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
- Strong hands-on development experience building scalable enterprise applications
- Proven ability to move solutions from concept and prototype through production deployment
- Demonstrated technical leadership skills and ability to mentor engineers and architects
- Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams
- Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
- Experience creating reusable solution accelerators, frameworks, and industry-specific assets
- Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector is a plus
- Contributions to technical communities, open-source projects, patents, or innovation initiatives is a plus
- Candidates must have willingness to travel as necessary; a valid passport is required
- Technical proficiency in the following is not necessary, but a plus:
- Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks
- Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation
- AI Frameworks such as LangGraph, CrewAI, Semantic Kernel, LangChain, AutoGen, OpenAI APIs, Anthropic APIs, AWS Bedrock
- Python, JavaScript/TypeScript, REST APIs, Event-Driven Architectures, Microservices, Cloud platforms (AWS, Azure, Google Cloud)
- Expertise with RAG architectures, vector databases, knowledge orchestration, and enterprise search solutions
- Experience integrating AI solutions with CRM, ERP, Service Management, and enterprise workflow platforms
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