Entry Level Help Desk Analyst

Description

We are looking for a skilled Help Desk Analyst to join our team in Palm Desert, California. In this contract position, you will provide essential IT support and ensure the smooth operation of technical systems for a non-profit organization. If you have strong troubleshooting skills and enjoy assisting users with a variety of technical issues, we encourage you to apply.

Responsibilities:
Respond to and manage service desk tickets, ensuring timely resolution of technical issues.
Troubleshoot and resolve problems related to Windows and other operating systems.
Administer and manage Active Directory, including user access and permissions.
Provide support and guidance for Windows 10 users.
Document and report recurring issues to improve IT processes.
Communicate effectively with team members and end-users to identify and address technical concerns.
Maintain system functionality and ensure minimal downtime.
Assist with basic hardware and software troubleshooting tasks.
Monitor and update system configurations as needed to meet organizational requirements.

Requirements

Proficiency in Active Directory administration.
Strong knowledge of Windows 10 operating system.
Experience in troubleshooting and resolving technical issues efficiently.
Familiarity with Windows environments.
Ability to manage and prioritize service desk tickets effectively.
Excellent communication skills for collaborating with team members and assisting users.
Detail-oriented with the ability to document processes and solutions.
Prior experience in a help desk or technical support role is preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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