Platform Administrator

Responsibilities:

• Administer, configure, and maintain enterprise platforms across cloud, on-premises, and hybrid environments.
• Ensure high availability, performance, scalability, and reliability of platform systems.
• Lead platform upgrades, patching, and lifecycle management with minimal service disruption.
• Monitor system health, performance metrics, and capacity; proactively resolve risks and bottlenecks.
• Manage backup, disaster recovery, and business continuity processes.
• Design and implement automation using scripting and infrastructure-as-code tools.
• Optimize platform cost, performance, and scalability through continuous improvement.
• Standardize configurations, templates, and operational procedures.
• Enforce security best practices, access controls, and configuration standards.
• Partner with security teams to remediate vulnerabilities and support audits.
• Ensure compliance with regulatory and organizational standards (e.g., HIPAA).
• Serve as a subject matter expert (SME) providing technical guidance and leadership.
• Mentor junior administrators and engineers.
• Lead root cause analysis for complex incidents and implement long-term solutions.
• Collaborate with application teams, DevOps, architects, and business stakeholders.
• Participate in platform architecture design and roadmap planning.
• Provide Tier 3 support for escalations and critical incidents.
• Participate in on-call support, including weekends and after-hours as required.

Required Qualifications:

• Strong experience with cloud platforms, virtualization, middleware, SaaS platforms, or operating systems.
• Proficiency in scripting languages such as PowerShell, Bash, Java, Python, or Gosu.
• Experience with Guidewire Insurance Suite (v9.0 or above), including PolicyCenter and BillingCenter.
• Knowledge of database systems and ETL processes, preferably Oracle and Microsoft SQL Server.
• Experience with messaging technologies such as Kafka, SQS, and APIs (SOAP, REST).
• Strong understanding of platform operations, performance tuning, and system reliability.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.

Preferred Qualifications:

• Experience with cloud platforms such as Azure, AWS, or Google Cloud Platform.
• Experience in enterprise platform environments within regulated industries.
• Familiarity with DevOps practices and automation frameworks.
• Experience supporting compliance frameworks and audits.