Product Owner (ServiceNow)

Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, Enterprise Transformation. 

Job Title: Sr. Product Owner
Job Location: Reston, VA (Hybrid – Once a Week)
Job Type: Contract-To-Hire
Interview: F2F interview required
 
Job Description:
We are seeking a seasoned Senior Product Owner with 6+ years of hands-on product ownership experience to lead the vision, roadmap, and execution of strategic product initiatives. This individual will work closely with cross-functional teams, customers, and executive stakeholders to define future-state capabilities, drive business transformation, and deliver high-impact product solutions. Experience within healthcare environments and ServiceNow ecosystems is highly desirable.
 
Required Qualifications

• 6+ years of experience as a Product Owner, ideally in a Senior or Lead capacity.
• Proven expertise in building product roadmaps, defining future-state product direction, and writing detailed user stories.
• Exceptional communication skills — must be comfortable presenting to executive-level audiences.
• Experience working in large-scale, cross-functional environments.
• Customer-facing experience, including discovery sessions and stakeholder management.
• ServiceNow hands-on experience, ideally involving module implementation or business transformation initiatives.
• Experience with CRM tools.

• Lead end-to-end product ownership activities, including product visioning, roadmap creation, backlog prioritization, and feature definition.
• Conduct detailed discovery sessions, stakeholder interviews, and customer workshops to identify business pain points and opportunities.
• Translate business needs into clear user stories, acceptance criteria, and functional requirements.
• Partner with business and technical teams to evaluate current processes and design future-state workflows leveraging ServiceNow modules.
• Collaborate with large, cross-functional teams to ensure alignment and successful delivery of product features.
• Act as a customer-facing representative, delivering high-quality presentations and communications to executive stakeholders.
• Support CRM-related initiatives, particularly involving FEP plans and FEP Business Associations.
• Ensure product decisions are driven by measurable outcomes, customer insights, and organizational strategy.
• Champion Agile and SAFe practices within the team.

• Healthcare industry experience.
• Certified Product Owner (CSPO or equivalent).
• SAFe 6.0 experience or certification.