Telecom Program/Project Manager

Arlington, VA, US • Posted 1 day ago • Updated 12 hours ago

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Telecom Project Coordination

Summary

Telecom Project Manager
Contract
Arlington, VA

This position will be responsible for overseeing the voice services program under the unified Communications team within the Customer Experience division. The portfolio of voice products includes Microsoft Teams Phone, Five9 call center solutions, video intercoms, and legacy voice services.

Duties include:
• Coordinates team''s day-to-day operational support of voice services
• Manages submitted incidents and requests to ensure they are handled within service level agreements (SLAs);
• Develops the program strategy and executes high-level project plans;
• Leads implementation of operational, enterprise and department specific voice projects;
• Contributes to the planning of the overall program strategy;
• Develops voice-related business cases and cost proposals;
• Serves as liaison and voice of the customer for the user community to implement technical solutions to meet the needs of the business units;
• Proactively oversees performance of voice systems, report on performance, and take corrective actions;
• Optimizes existing operational processes and develops new ones to improve efficiency, quality, and consistency;
• Represents the team in change management activities related to system implementations and improvements; and
• Provides regular metric reporting for trend analysis and conducts regular reviews of licensing and utilization to ensure accuracy.

Qualifications:
• Requirement - 10+ years of telecommunications experience such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP
• Requirement - 10+ years of operations or program management
• Preference - Experience working in local government

#INDGEN
#ZR

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: ceiam
Position Id: 31315
Posted 1 day ago

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