Dahl Consulting
Dahl Consulting

Desktop Support | Level III

Downers Grove, IL, US • Posted 2 days ago • Updated 2 days ago
Contract W2
On-site
Depends on Experience
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Summary

Title: Desktop Support
Location: Downers Grove, IL
Job Type: Contract (12 Months)
Compensation: $18 -$20 p/h 
Industry: Insurance & Financial Services
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About the Role
We are seeking an experienced Desktop Support to join our team in support of a large, highly regulated enterprise operating within the insurance and financial services industry. This role provides hands-on technical support in a complex corporate environment, partnering closely with internal business users, IT teams, and engineering partners. The ideal candidate brings strong customer service skills, technical depth, and the ability to lead and support multiple initiatives simultaneously.
Job Description
In this role, you will lead, plan, coordinate, and deliver technical support related to the implementation, installation, and maintenance of end-user computing environments and associated technologies. You will work within established enterprise guidelines to resolve issues efficiently while providing an exceptional customer experience.
This position also includes mentoring team members, contributing to project execution, and serving as a role model for professionalism and adherence to organizational standards.
What Will You Do?
  • Lead, plan, coordinate, and provide technical support for computers, network equipment, audio/visual systems, servers, and related peripherals.
  • Support implementation and installation activities in accordance with enterprise standards and processes.
  • Lead complex projects and initiatives while maintaining day-to-day support responsibilities.
  • Analyze, diagnose, document, and resolve hardware, software, network, audio/visual, and infrastructure-related issues.
  • Build and maintain positive working relationships with customers, management, engineering partners, and peers.
  • Act as a role model by demonstrating professionalism and supporting corporate culture.
  • Apply strong analytical, business, and technical skills to support internal customers.
  • Coach and mentor team members while coordinating support and project work.
  • Provide guidance to customers regarding equipment standards and appropriate expenditures.
  • Ensure compliance with policies related to asset management, travel expenses, and overtime.
  • Perform other duties as assigned based on business needs.
Qualifications
Required
  • High school diploma or equivalent.
  • Minimum of three (3) years of customer-facing, end-user technology support experience.
  • Advanced knowledge of Microsoft operating systems and Microsoft Office products.
  • Strong customer service, interpersonal, and communication skills (written and verbal).
  • Active, valid driver’s license.
Preferred
  • Knowledge of macOS, iOS, and Apple devices.
  • Advanced understanding of desktop and laptop configurations and operating systems.
  • Experience with telephony/VoIP systems, audio/visual and collaboration tools, servers, and network technologies.
  • Strong leadership and project management skills.
  • Ability to manage multiple large initiatives while supporting daily operational needs.
  • Demonstrated ability to adjust priorities in a fast-paced, dynamic environment.
  • Proven experience interfacing effectively with customers and IT partners in support scenarios.
  • Ability to assess customer needs accurately and respond with urgency within agreed timelines.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

#ZR #IT.Indeed 
#LI-CF1
#LI-Onsite


 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10109792
  • Position Id: 29328
  • Posted 2 days ago

Company Info

About Dahl Consulting

Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.

The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.

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