IT Field Support Helpdesk

Position:  IT Field Support Helpdesk (Field) Infrastructure & Ops Eng (Voice, Telecom, Network, Change Management, Field Technician)
Location: 100 Front St, Worcester, MA 01608

Position Summary
Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues. Document and assess IT Desktop Configurations as they relate to company polices. Perform regularly required maintenance of desktop applications
and hardware systems as required.
Position Responsibilities
Deploy PC’s and all peripherals as requested.
Test connectivity and functionality of installed devices
Provide timely and accurate support to the all desktop users
Trouble shoot and resolve user issues
Escalate issues as needed
Request Assistance from other IT Departments as needed
Assist other IT Departments as requested
Gather end user requirements
Gather and compile information from vendors, business owners, and / or other IT staff, as assigned.
Follow Established policies, procedures, and documentation guidelines
Performs other duties as required.
Develop and maintain security procedures.
Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
Complies with established departmental policies, procedures, and objectives.
Performs other similar and related duties as required or directed.
Regular, reliable and predicable attendance is required.
Position Qualifications
2 - 5 years of experience supporting enterprise solutions. Management Information Systems, or other related field, or equivalent professional experience. CompTIA A+ Certification preferredd. Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired. Familiarity with web-based and client/server application concepts. Excellent Written and Oral Communication Skills.
Mandatory Skills: Desktop Support .
 
Experience: 3-5 Years .