SunPass Program Lead

Hello Associates,

***Greetings from My3Tech***

Scope/ Background:

The Vendor must provide staff augmentation services to support mission-critical applications, infrastructure, and business processes for the Department. Contract staff assigned to work in or along the turnpike system (covering 500 miles of roadway across 17 counties) require a work vehicle capable of transporting parts and tools.

Project Overview:

Managing and delivering IT staff augmentation services where contracted personnel work under the direction of the Department to meet its strategic goals and maintain continuity of operations.

Responsible for managing the lifecycle of SunPass products, solutions, and applications, ensuring they meet business requirements and align with the SunPass Operations roadmap. Oversees product development activities, reporting standards, and operational governance while coordinating with cross-functional teams to deliver high-quality, customer-focused solutions. Acts as a liaison between SunPass Operations, Toll Operations leadership, and technical teams to ensure timely delivery, continuous improvement, and compliance with established standards.

1. Product Development & Delivery

Manages research and development activities related to the design,

enhancement, and qualification of SunPass products and solutions.

Works with cross-functional teams to ensure fulfillment of product requirements

and transition products from development to commercialization.

Assists in determining product delivery and deployment schedules for new

releases, feature updates, and maintenance cycles.

Acts as a technical consultant to the SunPass Operations team, leading testing

and evaluation of innovative technologies.

Ensures technology and product specifications align with SunPass business

objectives.

Oversees product delivery, managing schedules and tasks related to all aspects

of product development.

2. Operational Governance & Reporting:

Develops and maintains a centralized inventory of SunPass products, solutions,

and applications.

Captures and tracks SunPass Operations initiative updates in compliance with

reporting standards.

Monitors input from all business units to ensure products meet functional and

performance requirements.

Identifies opportunities for improvement and lifecycle replacement needs;

prepares documentation and summaries for leadership visibility.

Collaborates with Toll Operations Business Intelligence team to develop

dashboards and reporting tools for program performance monitoring.

Ensures Standard Operating Procedures (SOPs) are created and maintained,

establishing a lifecycle process for updates.

3. Strategic Support & Emergency Response

Gains detailed knowledge of all facets of SunPass Operations to support

decision-making and implementation of initiatives.

Serves in times of emergency to support state response efforts and ensure

continuity of operations.

Performs other duties as assigned

Education:

Bachelor's or Master's Degree in Computer Science, Information Systems, Business

Administration, Operations Management, Project Management or other related field. Or

equivalent work experience.

Experience:

A minimum of 7 years of tech industry, product engineering, operations, technology

integration, or other related work experience.