Serenity Info Tech, Inc.
Serenity Info Tech, Inc.

Batch Operations Technician

Hybrid in Raleigh, NC, US • Posted 1 day ago • Updated 2 hours ago
Contract W2
Contract Independent
12 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Application Support
  • Backup
  • Batch Processing
  • Customer Experience
  • Business Continuity Planning
  • Conflict Resolution
  • Mainframe
  • Management
  • Microsoft Windows
  • GMI
  • Incident Management
  • Job Scheduling
  • Operating Systems
  • Problem Solving
  • Project Management
  • Performance Management
  • Preventive Maintenance
  • RDBMS
  • Recovery
  • SLA
  • SQL
  • Scripting
  • Servers
  • Service Level
  • Shell
  • Unix
  • Workflow

Summary

The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations. 

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

Responsibilities include:

  • Providing production operations support by executing and monitoring batch process
  • Verifying batch results and supporting nightly production environments across multiple servers.
  • Performing first level analysis of all data interface processing exceptions, logs
  • Escalating unresolved issues and problems according to defined on-call support procedures.

The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:

  • Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
  • Providing rapid support during outages and assisting in workload automation forecasting
  • Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
  • Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

 

 

Skill

Required / Desired

Amount

of Experience

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.

Required

5

Years

 

         

 

Experience with batch operations, job scheduling and monitoring tools.

Required

5

Years

Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.

Required

5

Years

 

Experience working with internal teams to identify opportunities to improve the product and customer experience.

Required

5

Years

Demonstrated experience documenting processes and procedures as required.

Required

5

Years

 

Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.

Required

5

Years

Experience with relational database skills, Basic SQL programming

Required

5

Years

 

Experience running shell scripts on a UNIX or similar environment; and reviewing log files.

Required

5

Years

Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.

Required

5

Years

 

Ability to communicate effectively in both oral and written formats.

Required

 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10118379
  • Position Id: 814924
  • Posted 1 day ago
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Anil Yerramsetti

Anil Yerramsetti

IT Recruiter @ Serenity Info Tech, Inc.

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