At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job DescriptionJob Description
This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.
Essential Responsibilities:- Oversee the implementation and strategic direction of U.S. Bank's Do-IT-Together platform, ensuring seamless integration across web and mobile channels to boost customer acquisition, and elevate customer support.
- Take charge of the design, development, testing, operation, and ongoing maintenance of various digital banking products.
- Engineer comprehensive digital solutions for customer engagement that encompass Web, APIs, Mobile, Cloud, and Data systems.
- Utilize a variety of programming languages-such as Java, Python, React, Kotlin, and Swift-to design and develop scalable components for both web and mobile platforms.
- Advance and update cloud-native applications on Azure using Kubernetes and automated DevOps practices.
- Develop integration patterns and define API contracts to facilitate enterprise-wide customer interaction flows.
- Implement and support data pipelines, event streams, and reporting metrics for engagement platforms.
- Leverage GenAI technologies to enhance automation, generate insights, and improve experiences for customers and agents alike.
- Maintain rigorous standards for security, compliance, and resiliency across all systems that interact with customers.
- Guide and mentor engineers, promoting best engineering practices throughout multiple product teams.
- Collaborate closely with vendors, product teams, and operations to consistently deliver dependable and high-quality engagement solutions.
Basic Qualifications- Bachelor's degree, or equivalent work experience
- Six to eight years of relevant experience
Preferred Skills/Experience- Demonstrated background in designing and implementing complex digital engagement platforms, including Web, API, Mobile, Cloud, and Data solutions.
- Advanced skills with Java, Python, REST APIs, React, as well as Kotlin and Swift.
- Practical experience working with Azure, Kubernetes, and various DevOps automation tools.
- In-depth knowledge of API development, integration strategies, and core enterprise architecture concepts.
- Comprehensive grasp of data engineering, event-driven systems, and analytical techniques.
- Acquainted with Generative AI technologies and their use within customer engagement contexts.
- Strong leadership abilities paired with effective communication and teamwork skills.
- Microsoft Certified: Azure Solutions Architect Expert a big plus.
- Experience with Glance's CX to implement co-browse is a plus
Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
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